Formal Complaint Process for NAU Students
Northern Arizona University is dedicated to treating all students
fairly and respectfully. The university’s policies that apply to students are
available in the NAU Policy Listing. Academic policies are included
in the University Catalog. In addition there are policies within individual
offices/departments (e.g. Department of Residence policies).
When a student encounters a problem on campus or feels
she/he has been treated unfairly, the student should first try to resolve the
issue informally with the faculty/staff member or department directly involved.
Many issues can be resolved if a student makes an appointment with a faculty or
staff member and calmly and honestly communicates their concerns.
Filing a Formal Complaint
If the student is not satisfied after working informally to
resolve the complaint, the student may use this website to file a formal complaint with the appropriate Dean or Senior Vice
President. Formal complaints through this website are automatically tagged with
the Net-ID used to login to this site's online form. This ensures that the complaint is clearly attributable to the