Software Support

Available To: Faculty, Staff, Students

ITS offers software support for Students, Faculty and Staff to allow the campus community to achieve academic and administrative goals and functions. 

If you are trying to obtain software please see the "Software Acquisition" service in the related services below. 

If you are having computer hardware trouble or printer trouble please see "Computer & Hardware Support" in the related information section. 

Support Information

Software Support varies depending on your affiliation with NAU. 

Students - ITS provides support, to their best ability, for any software that allows the student to achieve their academic goals and responsibility. 

Students with software problems and questions should contact the Student Technology Center or use their convenient Walk-In Center and Drop-Off Service.

Faculty & Staff - ITS provides support for selected software. Fully and partially supported software can be found in the "Software Support Policy" in the related information section. Please review the support polices in the related information to find detailed information about software support.

Faculty & Staff with software problems and questions should contact the ITS Solution Center

Related Services

Not available to students Available to facultyAvailable to staff

NAU ITS offers support for various Adobe products.  ITS also participates in institutional purchases of  Adobe software with educational discounts, and assists with software purchases for personal and home use.
Not available to students Available to facultyAvailable to staff

The Oracle Client Software is available for install from an ITS shared file server.  Faculty and staff have access to this server when they are connected  to the NAU domain.  There is no cost to NAU Employees to install the Oracle Client Software. Services should be requested by opening a ticket
Available to studentsAvailable to facultyAvailable to staff

Information and methods for acquiring software for official and personal use including the Software Store & downloads.
Available to studentsNot available to faculty Not available to staff

Is your computer slow? Virus infected? Won't turn on? Bring it to our walk-in center where we can perform many general computer repairs to get your computer back to up and running.

Training & Documentation

A short guide to the best practices for creating new web pages in the CMS