Marriott Data Breach

Date Created: 12/3/2018 9:25:00 AM

As reported in most news channels, Marriott hotels announced a data breach that could potentially impact over 300 million customers. The announcement came on November 30, 2018, and indicated that the breach was identified in early September of 2018, but unauthorized access to the data began in 2014.

Marriott continues to investigate the incident, but believes that the information potentially obtained could include some combination of name, mailing address, phone number, email address, and passport numbers as well as Starwood Preferred Guest information. Marriott has set up a website devoted to the incident with contact information and next steps for impacted customers. Please refer to for updates and help.

The recent data breaches at Dell and Marriott highlight the importance of keeping yourself safe online, especially during the holiday season. Below are some steps you can take to determine if your account was impacted, as well as some helpful reminders to keep you and your online information safe.


  • Change your passwords
    • If you used your NAU email address for a reservation, change your NAU Password
  • Monitor all accounts for suspicious activity
  • Marriott will email impacted customers from
    • Be aware that phishing attacks will exploit this incident
    • If you're not sure the email is from Starwood or Marriott, don't open the email - call directly
  • Enroll in Two-Step Verification to provide additional protection of your NAU account and data assets