NAU IT support requests will be routed through central ITS beginning Monday
July 11, 2016.
Support previously provided by CEFNS IT will now be provided through ITS. Requests may
be made directly through the portal at https://nau.service-now.com/.
telephone help desk support may also be obtained by contacting the Solution
Center at (928) 523-1511, toll free at (888) 520-7215, or online at https://nau.service-now.com/.
Student telephone help desk
support is available from the Student Technology Center at (928)
523-9294, Statewide (toll-free) - 888-520-7215, or from firstname.lastname@example.org.
reporting for assistance with urgent, broad issues such as network outages is
available after telephone support hours at (928) 523-2971. Non-critical
desktop support and minor impacts should be referred to the Solution Center
voicemail after telephone support hours.
Technology Services will provide full support during normal university business
hours. Classroom support will be provided during scheduled class periods.
Server, network, and other infrastructure support will also be supported after
hours on an on-call basis for high priority incidents. Telephone help
desk support is available 24x7 during the Fall and Spring Semesters of the
academic year, excluding official holidays, and extended hours support hours is
available during other periods such as Summer and Winter Sessions.