Assessment Projects - Fronske Health Center

Follow-Up on Fronske Advocates’ Campus Satisfaction Survey
Fronske Advocates performed a survey (sample of 398 students and 25 employees) in November 2002 in the Student Union and DuBois asking participants to provide feedback on Fronske Heath Center (FHC) services. The survey results indicated that there is a perception on campus that if a student accesses Fronske health care services they will be “asked if they are pregnant, even if they are in for a stubbed toe.” After many discussions with students, Fronske staff determined that an educational campaign about why it is necessary to take vital signs and inquire about a woman’s possibility of being pregnant is necessary to improve image.

An image campaign is being launched this fall (2003) and a follow-up survey will developed to measure whether the image of the center has improved and the understanding of the importance of vital signs and determining the possibility of pregnancy has increased. The survey will be completed by fall 2004.

Utilization Audit: Management of Depression
Due to the frequency at which patients who are diagnosed with depression miss appointments without canceling them, an audit of patients receiving care for depression was planned. Records of these patients have been audited, and the resulting data will be reviewed by the providers, nurses, and psychiatrist on November 12, 2003. Following that, the psychiatrist will provide a review course on how to prepare students for antidepressant therapy.

Further parts of the study may include investigating to see how many of the students being treated at Fronske were also being seen at Counseling and Testing Center. This may be useful for overall patient management especially because the literature supports that medication and counseling simultaneously is very effective in the management of depression. It was also noted that it would be of value to know if we lost any of these students to dropping out of school, transferring to another location, or to graduation. The possibility of incorporating this information in the study will be evaluated.

Patient Satisfaction Survey – Woman’s Health Care Services
As a part of the overall commitment to client satisfaction as well as the need to obtain satisfaction data for accreditation, FHC will review women’s health services. All women visiting the clinic for a woman’s routine exam will be given a satisfaction survey. Data will be gathered about ease in getting an appointment, convenience, cost, staff’s attempts/skill at helping you feel at ease/comfortable/ask, and provider’s ability to answer questions and explain related/relevant information.

Positive Strep Outcomes Study
This study will follow-up with patients that received positive strep culture results during the fall semester. The purpose is to: 1) ensure the patient received timely notification of their test results; 2) determine if the patient was given a 3-day supply of an antibiotic while waiting for results and if he or she pick up the remainder of the prescription; and 3) verify if the patient completed the 10-day supply of antibiotics. Lastly, the study will enable the collection of information about if students miss class because of this illness, and if so, the consequences of this.