Need Help?

If you are having problems connecting to the internet or have general questions, you have come to the right place. ResNet offers may different options to allow you to empower yourself or to find help from someone with a little more experience. Before you begin, please read the general ResNet requirements for specific information about your system and connecting to ResNet. This page will cover the basic necessities in order to assure that your connection works.

The Internet Doesn’t Work!

The ResNet Staff has compiled numerous documents to assist you with this problem. These documents range from how to setup your system to a general FAQ designed to help you troubleshoot the more complex questions that you might have. You can find the support documentation here and the frequently asked questions here. At anytime if you feel uncomfortable or require more assistance, please contact the Academic Computing Help Desk at 928-523-9294.

The Internet Works, Now What?

ResNet has compiled a list of online training sites. These sites range from how to create your own website to general help with Microsoft Word and is located here. Be sure to check out the TIPS course available in WebCT.

Protect Me! And the Great Wizard Sophos Appeared

Running virus software is essential to maintaining not only your computer but also your personal information that is on your computer. NAU provides free virus software to all students free of charge. You can download Sophos here. If you are unsure or need help installing McAfee, please contact the Academic Computing Helpdesk at 928-523-9294.

They’ve Got Me. Attack of the Viruses

Viruses on your computer are a concern for not only the safety of your system and your documents but also for the ResNet. If you have a virus, you might be slowing the ResNet network down to a snails pace. If you have a virus, please unplug your computer from the network and contact the Academic Computing Help Desk at 928-523-9294, or email ResNet IMMEDIATELY! For additional information about viruses, please consult the ResNet virus information page here.

That’s Great and all, but I NEED MORE HELP!

If at anytime you need help troubleshooting internet or software issues, please contact the Academic Computing Help Desk at 928-523-9294. There is also a ResNet listserv available to you to answer questions and voice your opinion of ResNet. Please click here to subscribe.