Services

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Active Directory provides security across the domain for all faculty, staff, and students.
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Adobe Software Purchase for Personal and Home Use.
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Institutional purchases of  Adobe Software with educational discounts.
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Advantage is NAU’s system of record for financial transactions created directly in the system and those interfaced from subsidiary systems.
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Services provided to affiliates.
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Access to information, requests for support, and services for affiliates of Northern Arizona University.
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Sophos Anti-Virus downloads are available to NAU students, faculty, and staff for Windows and Macintosh.
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User groups and distribution lists are an effective means to provide access to services.
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The Auth-Test temporary password tool provides temporary access to the cas test environment for testing purposes.
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Documents and files backup options for Faculty & Staff.
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Windows Bitlocker encryption for NAU domain joined laptops.
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Blackboard Learn is NAU's online Learning Management System, the destination for NAU's online classes and online resources for in-person classes.
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Using Blackboard Learn Content Collections to transfer files too large for email.
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Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.
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Calendars and calendaring options at NAU.
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Cell phone and mobile device apps to meet specific mobile needs around campus.  
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NAU resources available to cell phones and mobile devices.
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Cellular and Mobile device services available to faculty and staff.
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Available certifications through Certiport for Adobe, Microsoft, and other software.
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Use your phone or a web browser to manage your voicemail in the Communité system.
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ITS provides various computer and hardware support.
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Information about computer labs managed by ITS. Links to location information, hours of operation, and lab-installed software.
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This page outlines programs that NAU Faculty, Staff, and Students can use to purchase computers at educationally discounted pricing.
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Information on institutional purchases of computers and accessories at educational discount.
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Consulting services offered by ITS
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Database consulting support for centralized applications
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Departmental IT Professionals (IT Pros) can access ITS resources from this page.
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Many Schools and Departments have their own IT Professionals that work with ITS to provide Information Technology Services for their respective organizations.
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How to connect your computer to the NAU domain.
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Directory Services stores and displays direcory infomation for people and departments at NAU.
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EBusiness enables departments to accept online payments via credit card or electronic check. 
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Information and resources for Email at NAU.
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Email Client Distribution Lists are used to send an email to a predefined group of users. A message sent to a Contact Group goes to all recipients that are listed in the group. You can include Contact Groups in messages, task requests, meeting requests, and in other Contact Groups.
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NAU provides several options for distributing email to small or large groups of people both on and off campus.  Please examine the options below; reviewing the various features to better assist you in choosing the option that best fits your needs.
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The Microsoft Enrollment for Education Solutions (ESS), formerly known as the Microsoft Campus Agreement, is an annual, comprehensive licensing program specifically created to address the unique needs of higher education institutions.
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Information about Enterprise Voice, NAU's computer-based phone and voice mail service.
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Microsoft Entourage 2008 for Mac is a full-featured calendaring and email program.
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Server status and environmental monitors for the facilities in ITS can be accessed remotely.
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Enterprise Reporting (Student and Financial Operational Reports) is available to our Campus Community  
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Business Objects is now Enterprise Reporting! Student Reports contained within Enterprise Reporting reflect data from LOUIE/PeopleSoft Administrative systems. Many reports are available including class rosters, daily enrollment, extended campus, graduation, and others.
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Exchange is the official employee email and calendar system for the university.
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Exchange Email Distribution Lists are used to send an email to a predefined group of users.
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Exchange email, and calendaring services are available for most mobile devices including, Android, iOS, and Windows phones. 
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The FERPA Online Training Application provides a way for faculty and staff to become familliar with their and students rights and responsibilities under FERPA.
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These are the services available to the NAU community to or share files and documents.
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Northern Arizona University is using Advantage 3 to handle its finances.
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NAU Gmail is the official email system for Students. 
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GMetrix practice exams are available through Learning and Professional Development via GMetrix software available for free to all faculty, staff, and students.
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Information about Google Calendar at NAU.
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Google Sites is a web hosting program for you to create a personalized and individual web page.
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ITS Thin Clients that connect to GreenPC.nau.edu to provide environmentally friendly windows desktops with access to Microsoft Office and the Internet.
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ITS provides various computer and hardware support.
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Need help with your computer? Can't login or get connected? The Student Technology Center and the Solution Center are here to help.
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ITS offers centralized home drives to individuals with NAU domain accounts including all facutly, staff and student employees with SW accounts.  
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How to check your operating system for software and system repair. 
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Need to know your version of Microsoft Office? This step-by-step guide will take you through looking at what version of Office you are currently running on your computer. 
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NAU is now participating in the InCommon Certificate Service, which will entitle campus staff to unlimited SSL, personal signing, encryption, and code signing PKI certificates.
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ITS provides in-person training class on some of the most popular ITS supported software. To sign up for theses classes click here .
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Instant Messaging, also known as IM, is a form of real-time direct text-based communication
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Information about LPD's service, Instructional Design
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Supported Internet Browsers at NAU.
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A brief guide to using an iPad at NAU
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ITS Training Lab locations on the Flagstaff Mountain Campus. 
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JMP software is an interactive data visualization and statistical analysis tool.
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Keyserver is a client-server solution for managing and sharing software licenses used by ITS personnel.
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How to connect a Macintosh or iOS device to LDAP directory services.
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The old NAU Web CMS system
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Listserv is a bulk email tool that can send thousands of individual emails to predefined groups of people. Listserv provides the performance you need to manage all of your opt-in email lists, including email newsletters, announcement lists, discussion groups and email communities.
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PeopleSoft (also known as "LOUIE") is NAU's student and employee information management system. ITS provides technical support for the PeopleSoft system.  
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PeopleSoft (also known as "LOUIE") is NAU's student and employee information management system. ITS provides technical support for the PeopleSoft system.  
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With Lync 2013, users have everything from instant messaging to video conferencing and screen-sharing at their disposal through a sleek and easy to navigate user-interface.
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Mac OS X 10.7 (Lion) is the 8th major release of the mac operating system.
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Mac OS X 10.8 (Mountain Lion) is the ninth major release of Mac OS X, and was released in July 2012.
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Mac OS X 10.9 (Mavericks) is the tenth major release of Mac OS X.
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This page explains how NAU employees can purchase discounted Microsoft software for installation on NAU-owned computers. 
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If you have an Apple iOS device or an Android smartphone or tablet, the official Northern Arizona University mobile application is available for free download.
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MyNAU is the place where all of your NAU services are located. Access your NAU email, view your class schedule, and much more.
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On the Mountain Campus, most Academic and Administrative buildings have NAU-Guest available to all NAU guests and provide basic access to internet resources only.
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Instructions for connecting to NAU Wireless in NAU academic and administrative buildings.      
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The NAU Service Logger is a service or work tracking system for use by NAU departments.
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NAUShares is a network storage area for department to store important work documents and files that need to be accessed by other people.
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This service page contains links to the DHCP network registration page, as well as other networking applications and resources available through ITS for NAU use.
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Microsoft Office 2013, learning resources, video training's, and more.
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Microsoft Office 2013, learning resources, video training's, and more.
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Assistance with making an online payment or building a web page to accept payments.
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Northern Arizona University strives to support and maintain different operating systems for both Mac's and PCs alike.
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The Oracle Client Software is available for install from an ITS shared file server.  Faculty and staff have access to this server when they are connected  to the NAU domain.  There is no cost to NAU Employees to install the Oracle Client Software. Services should be requested by opening a ticket
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Outlook 2007 is a emailing, calendar, and contact management software from the Microsoft Office suite. 
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Outlook 2010 is a emailing, calendar, and contact management software from the Microsoft Office suite.
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Outlook 2011 is the latest full featured email and calendaring device provide by Microsoft for use with the Macintosh OS. 
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Outlook Web access provides secure access to NAU email, contacts, calendars and tasks via a web browser.
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NAU departments and colleges may request a pager for their faculty, staff, and student workers to use for university business. View this page for pager pricing and how to request the service. 
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A password lockout is a problem that occurs when a user changes their NAU password online without changing it on all of their devices. These step-by-step instructions will guide users through the process of changing their NAU password on multiple devices. 
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Those attending or affiliated with NAU receive an NAU ID and a password to access online recources and applications.
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PeopleSoft (also known as "LOUIE") is NAU's student and employee information management system. ITS provides technical support for the PeopleSoft system.  
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ITS-provided telephone services for the university.
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Printing on the Flagstaff campus.
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If you are hiring and would like to assess your applicants' job related skills, ITS Learning and Professional Development can assist you AT NO COST. Using Kenexa  Prove It! ®, we can help assess a prospective employee’s typing skills and knowledge of Microsoft Office to find the most talented candida
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Several users may work simultaneously on the remote desktop servers; each user only sees their individual session and is independent of any other user logged on.
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Business Objects is now Enterprise Reporting! Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.  
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Information Technology Services uses a virus filter on email to stop virus attacks to prevent network problems.
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Qualified retirees can maintain their email access through NAU for professional and personal use.
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SAS is a full featured statistical and data mining tool.
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We offer both server vulnerability and web application scanning through Qualysguard, as well as manual audits.  Contact us to find out more!
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Security for your computers and information, including SSL certificates.
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Register for and read about Select Survey, the survey software product used at NAU for conducting online surveys.
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ITS provides general purpose web and database servers to support departmental applications and web pages.
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Shared mailboxes enable a group of people to share responsibility for receiving and/or sending email on behalf of an NAU department, project, program or other organization.
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SharePoint allows you to quickly build project-based websites that you and your team members can use to share documents, communicate, and organize.
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Information and methods for acquiring software for official and personal use including the Software Store & downloads.
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ITS will automatically apply critical and security updates to software.
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This area provides access to many different software packages that you can download and install onto any NAU-owned computer.    
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The place to buy or download software at NAU for qualified faculty, staff, and affiliates.
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ITS offers software support for Students, Faculty and Staff to allow the campus community to achieve academic and administrative goals and functions.
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A service request system that allows faculty and staff to directly submit requests for ITS services. Students, faculty, staff, and affiliates may view work submitted on their behalf.
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SPSS/PASW is a computer program used for survey authoring, data mining, text analytics, statistical analysis, and collaboration and deployment.
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ITS provides SQL services and support for students via a MySQL server.
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ITS supports three statistical programs at NAU: SPSS, SAS, and JMP.
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How to protect your laptop in case of theft. Describes purchasing and installing Computrace.
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Request streaming media content storage
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 ITS provides a way for student employees to access Faculty / Staff resources (computers, shared drives, shared email accounts, etc.) by creating either an NAU Domain or NAU Domain + Limited Exchange Services account.  
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Results page for past ITS Student Technology Surveys.
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Paper survey processing information.
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ITS is interested in campus feedback. View past survey results, and find out how to submit your opinion between surveys.
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Tools for conducting surveys online.
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 ITS provides a way for student employees to access Faculty / Staff resources (computers, shared drives, shared email accounts, etc.) by creating either an NAU Domain or NAU Domain + Limited Exchange Services account.  
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The goal of the university switchboard is to direct callers to the needed destination with the fewest connections along the way including campus directions.
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Faculty and Staff can call the ITS Solution Center at 928-523-1511 for technical issues and support or statewide toll-free at 888-520-7215.
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Tech Time, short videos where we answer your questions regarding ITS supported software.
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Welcome to Tech Tips in 60 Seconds! In this video series, we show you how to quickly do cool techy things in under 60 seconds. Remember, you can hit pause at any time. For more in-depth videos, view our Tech Time series.
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Information Technology Services provides several options for the NAU Community to obtain IT industry certifications as well as computer proficiency testing. 
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View departmental telephone bills
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ITS-provided telephone services for the university.
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ITS Thin Clients that connect to GreenPC.nau.edu to provide environmentally friendly windows desktops with access to Microsoft Office and the Internet.
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Training is provided on ITS supported software. 
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Information about becoming a university affiliate, request a new university affiliate, renew or update an existing university affiliation.
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The Software/IT Services Review Checklist has been created to ensure there is a checkpoint for Purchasing to notify Information Technology Services of software purchases.
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NAU Information Technology Services support several UNIX servers. These servers provide UNIX web hosting for NAU faculty, staff and students
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Virtual computing environments at NAU save energy, maintenance, and time. Discover how to connect remotely through thin clients or your computer to remote servers and networks.
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The NAU Virtual Lab (vlab) provides remote access to the student computer lab environment, the Microsoft Office suite, ArcGIS software and other software.
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NAU's VPN service allows users to securely connect to the Northern Arizona University network. 
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Is your laptop running S L O W these days? Malware and viruses may be choking your system. Find out how to clean it up.
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Voicemail options available to faculty and staff at NAU.
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Voicemail options available to faculty and staff at NAU.
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NAU is using the CMS400 all-in-one web content management platform for content, document, image, and site management of the NAU website.
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This page lists the website hosting options available through ITS for personal and departmental use.
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Basic web traffic analysis for many ITS-hosted web servers.
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This includes information about code review, security, feasibility, design, prototyping, implementation, maintenance, consulting, accessibility and conversion but names no specific technology.
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Certain policies, guidelines, and information define, govern, and inform how and what affiliates can do with the services provided.
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Affiliates and affiliations defined and explained
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Windows 7 was released in October 2009, as a full functionality desktop operating system from Microsoft.
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Windows 8 is the latest major release of the Microsoft Windows operating system.
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Windows Software Update Services
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NAU Information Technology Services support several Windows platform web servers. These servers provide web hosting for NAU faculty, staff and students.
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Wireless network access is available in most buildings on the Mountain campus. Find out how to get connected and which buildings have access.