Tech Support for Faculty & Staff

Available To: Faculty, Staff

The ITS Solution Center is the central point of contact for NAU faculty, staff and affiliates requiring technical assistance and support with NAU software, hardware, networking, and telephony.

The Solution Center offers extended hours of support Monday through Thursday (until 10pm) and Sunday(1pm to 10pm), in addition to normal University business hours (8am to 5pm, Monday through Friday).

Please check for seasonal changes in hours for support.

Contact the ITS Solution Center by phone at 928-523-1511 or Toll Free at 888-520-7215 and ask to speak with the ITS Solution Center. 

You may also submit an online request for assistance.  If you have questions or concerns, please send an email to the Solution Center.

Support Information

Related Services

Available to studentsAvailable to facultyAvailable to staff

Need help with your computer? Can't login or get connected? The Student Technology Center and the Solution Center are here to help.

Training & Documentation


The Solution Center, e-Learning Center, and Student Technology Center all offer tech support after regular business hours. Please read the full article for details.


 How to clear your temporary internet files (a.k.a. cache and cookies).