Tech Support for Faculty & Staff
Available To: Faculty, Staff
The ITS Solution
Center is the central point of contact for NAU faculty, staff and affiliates
requiring technical assistance and support with NAU software, hardware, networking, and telephony.
The Solution Center offers extended hours of support Monday through Thursday (until 10pm) and Sunday(1pm to 10pm), in addition to normal University
business hours (8am to 5pm, Monday through Friday).
Please check for seasonal changes in hours for support.
Contact the ITS
Solution Center by phone at 928-523-1511 or Toll Free at 888-520-7215 and ask
to speak with the ITS Solution Center.
may also submit an online request for assistance. If you have questions or concerns,
please send an email to the Solution Center.
Many Schools and Departments have their own IT Professionals that work with ITS to provide Information Technology Services for their respective organizations.
Need help with your computer? Can't login or get connected? The Student Technology Center and the Solution Center are here to help.
Training & Documentation
The Solution Center, e-Learning Center, and Student Technology Center all offer tech support after regular business hours. Please read the full article for details.
How to clear your temporary internet files (a.k.a. cache and cookies).