Enterprise Voice

Available To: Faculty, Staff

Enterprise Voice

In the ongoing effort to provide unified communications to NAU, ITS is offering a variety of telephone options. Traditional telephone services allow you to use a desk phone and access voicemail from the handset, from the web, or from an off-campus phone.

Enterprise Voice with Microsoft Exchange Messaging utilizes a software-based telephone through Microsoft Lync on your Lync optimized device, eliminating the need for a phone on your desk, and delivers voicemail to your email Inbox.

The switch to Enterprise Voice will discontinue the service to your traditional desk phone, so before this occurs, you must purchase a device optimized for Microsoft Lync from this list of Supported Hardware. Most NAU Customers choose a USB handset, or a wired or wireless headset. 

Once we confirm you are in possession of your compatible device, Telecom will switch you from the traditional phone system.

Please note that once the transfer of service is complete, your traditional phone will not be functional, and you will not be able to place calls without your Lync device.

For a guide on how to use Exchange Unified Messaging, please visit http://www.nau.edu/its/learn/ms_exchange_voicemail/.

To Use This Service, You Will Need

You must have a computer running Microsoft Windows 7 or higher or Mac OS X 10.5 or higher,  and must purchase your own Lync optimized phone device from Microsoft's List of Compatible devices before converting to Enterprise Voice.

How to Request

ITS is not currently converting additional users to Enterprise Voice. If you feel your line should be converted, please submit an ServiceNow ticket and your request will be reviewed for approval by ITS. 

Support Information

Options Available Traditional Phone
Service (TPS)
Enterprise Voice
Hunt group  
Desk phone
Call pick-up  
Call park  
Call hold
Conference call
Call forward
Last number redial
Access to voicemail
via Exchange Email
Transfer phone call
Transfer voicemail within system
Divert calls to voicemail
Team line  
Automatic call distribution (ACD)  
Speed dial / Abbreviated dial
Response group services (ACD)  
Delegate access to phone line  
Message Waiting Indicator
Ability to see call log  
Seamless telecommuting  

Traditional Phone Service (TPS): Traditional desk phone

Enterprise Voice (EV): Soft phone via computer interface, with voicemail to email inbox

Hunt Group - Incoming calls are rotated through a pool of lines until a free line is found and the caller is connected

Call park- Allows a call to be parked at a specific parking number for retrieval from any extension. Allows a person to put a call on hold at one telephone and continue the conversation from any other telephone

Conference call - TPS allows up to 12 parties to be connected; EV allows up to 35 parties to be connected by default. If additional parties are needed in the EV conference call you can place a request through ServiceNow, or by calling the ITS Solution Center. 

Call forward - allows you to forward incoming calls to a different telephone number

Divert calls to voicemail - Call forward your calls directly to voice mail

Team line- An additional line on the phone that may ring on several phones at the same time

Automatic call distribution (ACD) - This is a special line that departments use for a call center. Incoming calls are distributed to a specific group of agent telephones. If the number of active calls is less than the number of agent telephones, the next call will be routed to the agent telephone that has been in the idle state the longest. If all agent telephones are busy, the incoming calls are held in a first-in-first-out queue until an agent telephone becomes available

Response group services - Incoming phone calls are routed or queued to one or more designated agents. Functionality is similar to traditional ACD lines. 

Delegate access to phone line - Allows you to pick up and call on behalf of an Enterprise Voice User. 

Message Waiting Indicator - Indicates that you have a voicemail that has not been listened to. On the TPS with a desk phone, the indicator is a red flashing light; on EV, the indicator is a missed message within your email account.

Related Services

Available to studentsAvailable to facultyAvailable to staff

Aastra Phone Services for NAU Traditional Phone Users.

Training & Documentation

Find video tutorials for the Enterprise Voice mail system.

How to listen to voicemail in Lync 2010