Database Support

Available To: Faculty, Staff, Students

Information Technology Services provides database administration related services for faculty and staff at Northern Arizona University.

    Services include:
  • Oracle database support
  • Microsoft SQL Server database support
  • MySQL database support
  • Database backup and recovery services
  • Database consulting support for centralized applications
  • Oracle Database password support

How to Request

For service requests, please submit a ServiceNow ticket.  

For general inquiries contact the ITS Solution Center.   

Support Information

Documentation links for supported database management systems:

Oracle Documentation 

SQL Server Documentation 

MySql Documentation 

Related Services

Not available to students Available to facultyAvailable to staff

The Oracle Client Software is available for install from an ITS shared file server.  Faculty and staff have access to this server when they are connected  to the NAU domain.  There is no cost to NAU Employees to install the Oracle Client Software. Services should be requested by opening a ticket
Available to studentsAvailable to facultyAvailable to staff

The SQL Developer Client Software is available for install from the online Oracle vendor on their download site.  Faculty and staff have access to this from the internet and will require an Oracle account to download the software. 

Training & Documentation


Step by step instructions on installing the Oracle client on your desktop or laptop, including how to get a copy of the software


Steps to remove the 11g version of the Oracle Client.


Oracle Password Management and Instructions Here is the documentation for changing and managing your Oracle database passwords.  These guidelines for all user and service accounts used by NAU. Please click on the following link  to view these policies and requirements-  Oracle Password Change Instructio


This How-To page step by step instructions on where to download the newest version of the software and hoe to install the SQL Developer software on your desktop or laptop