Information Technology Services

Answering machines may be used on telephone lines in residence halls. Some answering machines will not work properly when off-campus calls are received.

Call Telephone Support at x3-7474 for help.

The call waiting feature is available on all residence hall telephones.
To have call waiting added or removed, call Telephone Support at x3-7474.

Call Waiting Instructions

1. When the second call "beeps" , press the switch hook.
2. The word "enter" will be repeated three times.
3. Press *4.
4. Hold down or place the handset on the switch hook.
5. The second call will ring in;

To alternate between calls, repeat steps 1-3

You should contact the NAU Police Department at x3-3611, and file a report. The Police will order a trace on your phone line if necessary.

Telephone Support can only connect a trace when ordered to do so by the Police Department. Results of the trace will only be provided to NAU Police Department officials.

The NAU Police Department has safety tips and videos on how to handle and report harassing telephone calls. Visit their site for complete information.

All students need to use their personal cell phone, calling card or call collect for all long distance service.

Telephone line is dead or you are getting static on the line

Following are the steps to be taken if you are experiencing trouble with the telephone line in your residence hall:

• You are responsible for obtaining new equipment if the problem is with your telephone set.
• If you verify your telephone set is functional, call Telephone Support at 3-7474 to report the problem. The report will be given to a repair technician for resolution.