If this is
the first time you are accessing OnBase, it is possible that you could have
issues with the Pop-Up Blocker as well as logging into OnBase. The information below will assist users in
successfully accessing OnBase.
When you click the “Documentation” button you
could see a web-browser warning asking about allowing a pop-up window or adding
a web address to your browser settings.
An example is shown here:
1. You can allow the pop-up
windows for OnBase by choosing the “Options for this site” drop down, and
selecting “Always Allow.”
2. For the TEST side of
OnBase you could see a box like the above, but the address would show as
“paperbark.nau.froot.nau.edu” – that needs to be allowed, too.
3. Once the above are set to
be always allowed, you should not see them again and just be passed straight
through to OnBase to view or upload associated files.
After getting beyond the above pop-up warning,
you may be prompted to enter your NAU credentials and/or possibly see an error
logging into OnBase.
If you do encounter this:
1. Close the web browser
window for OnBase indicating log-in problem.
2. Try again to access
3. If pop-up warnings appear
again, please be sure to “always allow” and try again. On occasion, you
may need to sign out from PeopleSoft Financials and close web browser windows
and try again.
4. The very first time you successfully
login to OnBase you will need to accept the Licensing Agreement, EULA:
5. After scrolling down the
Agreement to bottom, click to accept and then click Continue button…
6. Users will then be taken to the
OnBase Viewer Window as indicated in the steps above.
OnBase will only function with the
following web browsers.
- Internet Explorer
- Safari (Mac OS X)
Firefox users who are not using one of the
supported versions of Firefox will see a screen like the one below. Users will not be able to login to OnBase if
they are not using the correct version.
For additional information regarding
web browsers supported by OnBase, as well as installation instructions, see the
Web Browsers Supported by OnBase document.