Information Technology Services

If you have questions regarding Cellular Phones at Northern Arizona University, please email Bernice Frost.                                         

• To activate Immediate Call Forwarding: Press , + 10-digit forwarding phone number, and press . When you hear the tone, press .

  To cancel Immediate Call Forwarding: Press . 

• To activate No-Answer Call Forwarding: Press ,+ 10-digit forwarding phone number, and press . When you hear the tone, press .

  To cancel No-Answer Call Forwarding: Press . 

• To activate Busy Call Forwarding: Press , + 10-digit forwarding phone number, and press . When you hear the tone, press .

  To cancel Busy Call Forwarding: Press . When you hear the tone, press . 

• If you're a Messaging Service customer (Voice Mail or Voice Mail with Paging ) and you're roaming, you must press to cancel Call Forwarding. 

Voice Mail

Now You'll Never Miss A Call
It's easier than ever to stay in touch because you've added Verizon Voice Mail to your cellular service! Even if you are not available, you'll still be able to receive important messages. There are no airtime charges to you when callers leave messages, or when you check your messages and return less urgent calls from a conventional phone. 

It's Easy To Get Started
Here is how to set up your voice mailbox for the first time:  

SETTING UP YOUR MAILBOX

1. With your wireless phone turned off, call your wireless number from any touchtone landline phone.

2. When you hear the recorded announcement, interrupt it by pressing .

3. When you are asked to enter your temporary password, press plus the last four digits of your mobile number.

4. Follow the prompts to change your password and to record a greeting.

TIP: If you smile when you record your personalized greeting, it comes across in your tone of voice! 

Listening to your messages

Time Saving Tips 

While listening to a message: 

Replay time and date 

Play message faster 

Play message slower 

Fast forward to the end 

Rewind to beginning 

Rewind 10 seconds 

Skip to next message 

Erase message quickly 

Save message quickly 

Normal volume 

Louder volume 

After listening to a message: 

Replay message 

Save message 

Erase message 

Check date/time of message 

Get help/more information 

TIP: Call your wireless number from any touchtone phone to familiarize yourself with the system details. 

When you're in your Home Service Area, and your phone is turned on, your phone alerts you as soon as you receive a message. Generally, an appears, and depending on your model of phone, it may blink if the message is urgent.

If your phone is off, you will be notified of messages as soon as you turn it on. You cannot be notified of new messages if your phone is turned off, you're on the phone, you're outside your Home Service Area, or your phone's message memory is full. * 

* See your phone owner's manual for details about its message memory capacity. 

When you're outside your Home Service Area:

• Voice Mail: Your message will be delivered to your voice mailbox, but the voice mail icon will not appear on your phone's display. 
• Numeric Page and Text Message: To ensure that you receive Numeric Pages (Callback Numbers) or text messages, Verizon Wireless' Digital system will (attempt to) deliver it for up to 72 hours. However, if your phone isn't active in your Home Service Area within that time, your messages will not be delivered. 

If you have questions regarding Cellular Phones at Northern Arizona University, please email Bernice Frost    or call 523-7474