Verizon Phone Usage

Call Forwarding

If you have questions regarding Cellular Phones at Northern Arizona University, please email Bernice Frost                                        

  • To activate Immediate Call Forwarding: Press *7, + 10-digit forwarding phone number, and press Send. When you hear the tone, press End.

    To cancel Immediate Call Forwarding: Press *720Send

  • To activate No-Answer Call Forwarding: Press *9,+ 10-digit forwarding phone number, and press Send. When you hear the tone, press End.

    To cancel No-Answer Call Forwarding: Press *920Send

  • To activate Busy Call Forwarding: Press *90, + 10-digit forwarding phone number, and press Send. When you hear the tone, press End.

    To cancel Busy Call Forwarding: Press *900Send. When you hear the tone, press End

  • If you're a Messaging Service customer (Voice Mail or Voice Mail with Paging ) and you're roaming, you must press *20 to cancel Call Forwarding. 


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Voice Mail

Voice Mail

Now You'll Never Miss A Call
It's easier than ever to stay in touch because you've added Verizon Voice Mail to your cellular service! Even if you are not available, you'll still be able to receive important messages. There are no airtime charges to you when callers leave messages, or when you check your messages and return less urgent calls from a conventional phone. 

It's Easy To Get Started
Here is how to set up your voice mailbox for the first time:  

SETTING UP YOUR MAILBOX

ACCESSING THE VOICE MAIL SYSTEM

1. With your wireless phone turned off, call your wireless number from any touchtone landline phone.

2. When you hear the recorded announcement, interrupt it by pressing .

3. When you are asked to enter your temporary password, press plus the last four digits of your mobile number.

4. Follow the prompts to change your password and to record a greeting.

TIP: If you smile when you record your personalized greeting, it comes across in your tone of voice! 

Listening to your messages


Once you've set up your mailbox, you can access Voice Mail simply by entering Astrixvm
( Astrix86 ) then Send from your wireless phone. Or, dial your wireless number from a touchtone phone. When the recorded announcement begins, interrupt it by pressing , then enter your password to retrieve your voicemail messages.

Time Saving Tips 

While listening to a message: 

5 Replay time and date 

6 Play message faster 

4 Play message slower 

33 Fast forward to the end 

11 Rewind to beginning 

1 Rewind 10 seconds 

# Skip to next message 

337 Erase message quickly 

339 Save message quickly 

8 Normal volume 

9 Louder volume 

After listening to a message: 

4 Replay message 

9 Save message 

7 Erase message 

5 Check date/time of message 

0 Get help/more information 

Note: Call Forwarding preempts Voice Mail but returns when forwarding instructions are canceled. With Call Forwarding turned on, your callers will not be routed to your voice mailbox. Call Forwarded calls to a toll number will incur toll charges.

TIP: Call your wireless number from any touchtone phone to familiarize yourself with the system details. 



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MESSAGE NOTIFICATION

When you're in your Home Service Area, and your phone is turned on, your phone alerts you as soon as you receive a message. Generally, an appears, and depending on your model of phone, it may blink if the message is urgent.

If your phone is off, you will be notified of messages as soon as you turn it on. You cannot be notified of new messages if your phone is turned off, you're on the phone, you're outside your Home Service Area, or your phone's message memory is full. * 

* See your phone owner's manual for details about its message memory capacity. 



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MESSAGE DELIVERY WHEN TRAVELING

When you're outside your Home Service Area:

  • Voice Mail: Your message will be delivered to your voice mailbox, but the voice mail icon will not appear on your phone's display. 
  • Numeric Page and Text Message: To ensure that you receive Numeric Pages (Callback Numbers) or text messages, Verizon Wireless' Digital system will (attempt to) deliver it for up to 72 hours. However, if your phone isn't active in your Home Service Area within that time, your messages will not be delivered. 

If you have questions regarding Cellular Phones at Northern Arizona University, please email Bernice Frost    or call 523-7474



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Related Services

Not available to students Available to facultyAvailable to staff

Cellular and Mobile device services available to faculty and staff.

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Training & Documentation


Cellular & Mobile Phone Allowances as of July 1, 2011


Forms required to apply for a cellular/mobile phone allowance.


Answers to questions most commonly asked about the Mobile Phone Policy.


Contact information for state contract plan vendors or discounted employee purchase.


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