Available To: Faculty, Staff, Students
A password lockout is a problem that occurs when a user changes their NAU password online without changing it on all of their devices. If a device is active and continually tries to log on to any of NAU's services using the users old password it will cause that users account to become locked. The different services that could cause a user’s account to be locked out include the NAU wireless network, NAU VPN, Outlook, and other various email clients. With many different devices in existence that store these passwords, it is becoming easier to get locked out of the NAU system. To prevent password lockouts, it is important that you change your password on each of your devices; these instruction sets will help you accomplish the task of changing your password in multiple locations.
Contact the Solution Center by email or telephone at (928) 523-1511 or (888) 520-7215 toll-free and ask to speak with the ITS Solution Center to have your account unlocked.
Those attending or affiliated with NAU receive an NAU ID and a password to access online recources and applications.