Telephone Multiline Features

ITE12, ITE24, and ITE30 Multi-Line Phones

HOLD (Feature button is required)



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TRANSFER (Feature button is required)

Transfer - Unannounced;

Press the TRSF button, listen for dial tone then dial in the number you want to transfer to. If the number you transferred to is busy or does not answer, the call will come back to you with three short rings. Simply lift the receiver (do not push any buttons) and you will have the original caller.

Transfer - Announced;

Press the TRSF button, listen for dial tone then dial in the number you want to transfer to.  Announce the call then hang up. If the number you are transferring to is busy or nobody answers, press the TRSF button to get back to the original caller.

Transfer - 3 Way Conference;

Press the TRSF button, listen for dial tone then dial in the number you want to conference.  Announce the onference then press the TRSF button again.  All 3 parties are connected.

 

ABBREVIATED DIAL (Using feature button)

This feature allows you to program in 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number.

Reference numbers are 0-9.

    To store or change an abbreviated dial number;
  1. obtain dial tone on your line
  2. press the ABVD button
  3. press the * button to the left of the 0 button
  4. key in access code (dial 8 for off-campus) and number to be stored
  5. hang up
    To place an abbreviated dial call;
  1. lift receiver
  2. press the ABVD button
  3. key in the appropriate reference number (0-9)

ABBREVIATED DIALING (Using Touch Pad)

This feature allows you to program 10 of your most frequently dialed numbers. You will need to assign each telephone number a reference number.

Reference numbers are 0 - 9.

    To store or change an abbreviated dial number;
  1. obtain dial tone on your line
  2. press # 4 *
  3. dial reference number, then number to be stored. (don't forget to dial the 8 for off-campus numbers)
  4. hang up
    To place an abbreviated dial call;
  1. obtain dial tone on your line
  2. press # 4
  3. dial appropriate reference number (0 - 9)

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CONFERENCE (Using feature button)

Allows up to six parties to be joined in one call. It is recommended that no more than three parties be external (for best transmission)

    To add additional parties to an existing conversation;
  1. press the CONF button; listen for dial tone and key in the number of the person you want to add.  Announce the conference, press the CONF button again - all parties are connected.  Repeat these steps to add additional parties.
  2. If the numbers called is busy or unanswered, hang up then lift the receiver and press the CONF button. You will be connected with original party or conference members.
  3. To Place the conference on hold, lift the handset, listen for dial tone, press CONF button, listen for dial tone and hang up.
  4. To return to a conference on hold, lift the handset, listen for dial tone, press CONF button - you are reconnected to the conference.

NOTE: An ITE user must remain in the conference. This would be a multi-line telephone like you are using.

CONFERENCE (Using touch pad)

  1. Begin from dial tone
  2. Dial first party, announce conference
  3. Press the switch hook and # 1
  4. Dial next party, announce conference
  5. Press the switch hook and # 1

(All parties joined in conference; repeat steps to add parties)

    To rejoin conference if called number is busy/unanswered;
  1. Hang up, then lift handset; you will hear dial tone.
  2. Press # 1

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CALL FORWARD (Using feature button)

Allows calls to be forwarded to another extension.

(If you are going to be gone from your office, and you do not want callers to hear your phone ring 4 times before they go into your mailbox, you would manually forward your line to x36225. Callers will immediately go into your voice mail.)

    To forward all calls;
  1. select line you want forwarded
  2. lift handset
  3. press FWRD button
  4. key in number where calls are to be forwarded to
    To cancel call forwarding;
  1. select line
  2. lift handset
  3. press FWRD button
  4. hang up

NOTE: When your phone is manually forwarded, you can not answer live.

CALL FORWARD (Using touch pad)

    To forward all calls;
  1. obtain dial tone
  2. press * 3
  3. key in number where calls are to be forwarded
  4. hang up
    To cancel forwarding;
  1. obtain dial tone
  2. press # 3
  3. hang up

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VOICE MAIL

When you have a new message in your voice mailbox; the line lamp will flutter.

To access the voice mail system, rather than dial *5 or 36225, simply press the VOICE MAIL feature button.


AUTOMATIC DIAL (Feature button is required)

Allows a user to store frequently called numbers up to 24 digits in length and dial it by pressing a single button.

    To store or change an auto dial number;
  1. do not lift handset
  2. press AUTO DIAL (lamp will be steady)
  3. key in number including 8 if off-campus (lamp will extinguish)
    To place auto dial call;
  1. lift handset
  2. press AUTO DIAL
  3. call is placed

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LAST NUMBER REDIAL (Using feature button)

    To redial last off-campus number dialed
  1. select line
  2. lift handset
  3. press LNRD
  4. number is redialed

LAST NUMBER REDIAL (Using touch pad)

    To redial last off-campus number dialed
  1. select line
  2. lift handset
  3. press #9 

number is redialed

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CALL PICKUP (Using feature button)

    Allows you to pick up another ringing line from your phone
  1. select line
  2. lift handset
  3. press CLPU

Ringing extension is retrieved.

NOTE: Call Pickup Groups must be programmed. If you have tried using this feature and it is not working, please call Telecomm Support, x37474.

CALL PICKUP (Using touch pad)

    Allows you to pick up another ringing line from your phone.
  1. select line
  2. lift handset
  3. press #7 

Ringing extension is retrieved.

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DO NOT DISTURB

This feature turns the ringer off on your phone

    To Activate:
  1. Select Line
  2. Obtain Dial Tone
  3. Press * 6
  4. Listen For Confirmation Tone
  5. Hang up

CAUTION: If you have a regular ITE12 phone (no display) you will have no way of knowing that “do not disturb” is activated. 

You might accidentally activate "do not disturb" * 6; when accessing your voice mail * 5.

    To Cancel:
  1. Obtain Dial Tone
  2. press #6
  3. Listen For Confirmation Tone
  4. Hang Up

Some phones do not have the capability for “Do Not Disturb”.

If you would like “Do Not Disturb” de-activated, contact Telecom at x3-7474.

If you have a display phone, and “Do Not Disturb” has been activated; the display will read “Private”.

If you have a single line phone, and "Do Not Disturb" has been activated; when you lift the handset, you will hear "Private, Private, Private".

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CALL PARK (Feature button is required)

Allows a call to be parked at a specified parking number for retrieval from any system extension

  1. Press CALL PARK
  2. CALL PARK lamp is steady
  3. VRU (voice response unit) announces the 5-digit parking number once
  4. Hang up

CALL PARK lamp extinguishes

    To Retrieve A Parked Call
  1. Select line at any station
  2. Lift handset
  3. Key in 5-digit parking number

Call is retrieved

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ADJUST THE RINGER VOLUME (ITE24 & ITE12)

A wheel is located on the left hand side of the phone. To make the ringer volume louder roll the wheel up.

Some phones have a ringer volume wheel and a ringer pitch wheel. These phones have both wheels on the left hand side of the phone.

The bottom wheel controls the loudness, the top wheel controls the pitch. For a higher pitch, roll the wheel up)


ADJUST THE DISPLAY CONTRAST OR ADJUST THE HANDSET VOLUME (ITE12)

A wheel is located on the upper right hand side of the phone. Some ITE12 models use this wheel for the display window contrast; others use it to adjust the volume that you hear through the handset.

ADJUST THE DISPLAY CONTRAST (ITE24)

You can make the display lighter or darker depending on the light conditions in your office. The knob is located on the upper right hand side of the faceplate.

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SPEAKERPHONE (ITE12)

The speakerphone can be activated by pressing the “SPKR” button. You may switch to a private conversation by lifting your handset. If you are already talking on the handset and want to switch to speaker, press the “SPKR” button, then hang up the handset. There is a lever located on the right hand side of the phone that allows you to raise or lower the volume of what you hear over the speakerphone.

The “MUTE” button can be depressed if you do not want the distant party to hear what you are saying. You will still be able to hear them. (Example: if someone comes into your office and needs to have a private conversation with you).


ON-HOOK DIAL (ITE12) (Speakerphone Impersonator)

The on-hook dial phone has one gray button the the left of the # key. If you press it, you can hear dial tone and can dial a number and can hear the distant party; However they can not hear you. The purpose of this phone is so that you can dial a number, wait for the distant party to answer, then lift the handset and talk.

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RESET YOUR TELEPHONE.....DIGITAL PHONES

You may need to re-set your phone. If the display is showing “garbage” information, or if there are lights flashing where they shouldn’t be.

Step 1. Unplug the cord from the bottom of the phone; then plug it back in.

Step 2. Obtain dial tone; key in # * 112

Step 3. Press the switch hook button with your finger. (This is the button that the handset normally covers)

Your phone will ring; the display will read “self test in progress”.

Step 4. Replace the handset. Your phone will stop ringing, and the display should be back to normal.

Step 5. If this doesn’t take care of the problem, call  Telephone Support  at 523-7474 to have an ITS ServiceNow ticket submitted.

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GIVE YOUR TELEPHONE A FACELIFT ( Phone Cleaning )

If the casing of the phone appears soiled, simply use alcohol on a soft rag or paper towel and wipe the casing. Do not pour liquid on the phone!


SYSTEM RINGING

The system has different rings to identify the type of incoming call.

What You Hear What It Means
One Ring Internal system call
Two Rings External system call
Three Rings Intercom call or ACD call

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SYSTEM TONES

Tones generated by the system provide information about a call.

Tone What You Hear What It Means
Confirmation Tone 2 Beeps Input accepted by system
Reorder Tone Fast Busy Input rejected by system
Busy Tone Busy Signal Dialed number is busy


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Related Services

Available to studentsAvailable to facultyAvailable to staff

ITS-provided telephone services for the university.

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