ITS Training Lab Policy

The Learning & Professional Development (L&PD) team within ITS manages two computer labs for ITS training purposes.  While these labs are primarily for our own training purposes, we do allow ITS and other departments to utilize our lab while we are not using them.

Our two labs are managed and created for ITS training purposes.  Therefore, we give priority to training requests.  Requests and reservations for the lab that conflict with a training request may be forfeited to accommodate the training request.

A request to use our labs does not guarantee a lab reservation and we reserve the right to refuse anyone access to our labs.



top

Lab Specifications

We maintain two labs, the ITS North Lab and the ITS South Lab.  Below are the specifications for each lab.  If you need additional materials for your training purposes, please contact us by 5:00 pm on the Tuesday the week prior to your lab reservation with additional requests and we will try to accommodate your requests.

ITS North Lab

Our North Lab is equipped with 21 iMac computers: 20 student computers and 1 instructor computer.  All iMacs have Boot Camp software installed so they have the capability of both Windows 7 and Mac OSX operating systems.  Listed below are the software provided on each machine:

Windows 7

  • Guest Login Account
  • NAU login capability
  • Prove It! 4.0
  • Adobe Creative Suite 5 Master Collection
  • QuickTime
  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer 9
  • Microsoft Lync 2010
  • Microsoft Office 2013
  • Microsoft Silverlight
  • Remote Desktop Connection  

MAC OSX

  • Guest login only
  • Adobe Creative Suite 5 Master Collection
  • Google Chrome
  • Safari
  • iTunes
  • Microsoft Office 2011 for Mac
  • Microsoft Lync
  • QuickTime
  • Remote Desktop Connection

All our North Lab computers are also equipped with video conferencing abilities including cameras and microphones.  If you plan on conducting a conferencing calls within our lab, please include that with your lab request.


ITS South Lab

Our South Lab is equipped with 19 computers: 18 student computers and 1 instructor computer.  All machines run a Windows 7 operating system.  Listed below are the software provided on each machine:

  • Guest Login Account
  • NAU login capability
  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer 9
  • Microsoft Lync 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Silverlight
  • Remote Desktop Connection


top

Lab Locations and Availability

The ITS North/Central Lab is located in Room 106 in the Information Systems which is building number 54 on an NAU campus map.

Central Lab Map 

The ITS South Lab is located in Room 141 in the South Learning Resource Center which is building number 61 on an NAU campus map.  You will need a key code to enter the lab which will be included in your lab reservation confirmation email.

South Training Lab

Each of the labs has an Outlook calendar which you can use to view their availability. The two calendars are entitled:

  • ITS North Training Room
  • ITS South Training Room

DO NOT submit your request through Outlook as we will not receive it and it will be denied. Please use the Lab Request Form.

We do not schedule the labs on Fridays as this day is reserved for maintenance.



top

Requesting the Lab

To request our lab, please use the Lab request form.  You will need to include the following information:

  • The primary contact for this request
  • The purpose for scheduling the lab
  • The number of seats needed
  • The date and time
  • Any additional needs

Once the request is submitted we will respond to your request within 24 business hours.  A request to use our labs does not guarantee a lab reservation and we reserve the right to refuse anyone access to our labs.

All lab reservations will be scheduled a half hour before the requested start time for the reservation.  This time is to ensure the instructor has time to prepare the lab and be there for anyone who shows up early to the reservation.  It is REQUIRED that someone responsible for the lab reservation is present for this half hour period.

A member of L&PD will be present at the scheduled start and end or your reservation.  We ask that you arrive on time to your reservation.  If you are going to arrive late, your reservation will conclude early, or you need to cancel your reservation.  Please contact the L&PD team as soon as possible so that we may adjust our schedules accordingly.



top

Food and Drink

We do allow food and drinks in our labs.  However, we ask that all beverages are in a container with a lid that will prevent spills and we ask that any messes made by food and drinks be cleaned.  This includes throwing your trash away and wiping up any messes using the wet wipes that can be found in the Instructor podium.

top

Instructor Responsibilities

MyTraining Responsibilities

If you would like your training to be listed on the MyTraining site and give learners the ability to sign up for your training online, please mention this in the lab request form, or send us an email at prodev@nau.edu.

If you choose to list your course on the MyTraining site, we ask that you actively manage your session's attendance via the Instructor Portal at http://www.nau.edu/MyTraining. This includes keeping an up to date roster, and marking actual attendance at the conclusion of your training event. Trainees receive a transcript of all attended trainings, so the marking of attendance is critical to their professional development process.

A member of the LPD team can show you how to access and manage your attendance.

Physical Lab Repsonsibilities

Prior to the lab reservation, we require a person whose name is on the reservation to be present for the half hour block we will reserve for them prior to their requested reservation time.  During this time, it is your responsibility to prepare the lab for your reservation.  This preparation time will also be used for L&PD assistance in setting up special requests such as teleconferences. 

A member from L&PD will be present at the start and end of your scheduled reservation.  If you are going to be late to your reservation, your reservation will be ending early, or you will not be able to make a reservation, please notify L&PD as soon as possible so that we may adjust our schedules accordingly.   

In order to maintain the cleanliness, security, and functionalities of our labs, we ask that every instructor go through this small checklist before leaving the lab.  Failure to do so may result in denial of future lab requests.

  1. Leave the lab in the same state in which you entered it
  2. Make sure all accounts are logged out
  3. Turn off the projectors
  4. Pick up any trash or other messes that are left behind
  5. If you used the whiteboards, please erase them
  6. Turn off the lights
  7. Shut the doors behind you


top

Lab Cancellations

If you need to cancel your lab reservation, please e-mail us as soon as possible at prodev@nau.edu.

top

Related Services

Not available to students Available to facultyAvailable to staff

ITS Training Lab locations on the Flagstaff Mountain Campus. 

top