Information Technology Services

Information Technology Services works with NAU Purchasing to negotiate and maintain several agreements with major vendors to provide discounted educational pricing for institutional purchases. ITS offers consultation on new computer purchases. If you would like assistance configuring a computer, call us at 928-523-1511. A technician will help you select a computer that will fit your needs.

The information on this page is for NAU faculty and staff. Students should contact the NAU bookstore for information on purchasing computers, printers and software.

NAU has an exclusive contract with Dell for the purchase of Windows-based desktop computers, notebooks, and servers. It is a contract violation to purchase a Windows desktop or laptop system from any other vendor. Macintosh desktops and laptops, and Unix-based equipment such as Sun systems, fill technical needs not met by Dell offerings and therefore may be purchased. We suggest you review the computer support policy prior to buying.

ITS currently supports and provides full on-site warranty and non-warranty repair for the following business-class Dell computer system families:

• Dell OptiPlex desktops
• Dell Latitude laptops

Institutional purchases of Dell computers can be made on the Dell Premier Purchasing web store with your NAU P-Card.

ITS currently supports the following families of Macintosh computers and provides on-site warranty and non-warranty repairs for them:

• iMac desktops
• Mac Mini desktops
• Mac Pro desktops
• MacBook Pro laptops
• MacBook Air laptops

ITS also supports the following Apple mobile products for integration with enterprise e-mail, calendering and contacts sync. We cannot provide on-site repair for these devices:

• iPhone
• iPod Touch
• iPad

Educationally discounted personal or institutional Apple purchases can be made through the Apple Store for Education.   

For institutional purchases, you must first create an Apple ID  and then register that ID with Apple's Institutional Education store. NAU staff making institutional purchases with P-cards only need to request the role of "Proposer"; the "Purchaser" role is for people using purchase orders.  As part of the registration process, your supervisor will be asked (via email or phone) to approve your access to the institutional education store.  You will not be able to log in to the store until  they respond to approve your access, and Apple's education store staff process that approval. If you have further questions or difficulty with the process, you can email education.store@apple.com or call 800-800-2775.

ITS maintains vendor relationships with a variety of computer parts and accessory vendors. We can order just about any component for your computer, usually at below-market prices. Below are just a few of the categories of parts that we can order.

• Adapters and Cables
• Optical Drives
• Floppy Drives
• Hard Drives (internal or external)
• USB Flash drives
• Keyboards & Mice
• Laptop Parts
• Memory
• Network Cards
• Sound/Video Cards
• Ancillary parts

Please call if you need a part and we'll let you know if we have any in stock. Often we can get parts at below market prices. It's worth a phone call to check! Call the Solution Center at 928-523-1511.

To order, please fill out a work order—remember to include your departmental billing information in the description field.