Information Technology Services

A list of frequently asked questions has been generated below.  Please read through them before calling the Solution Center at 3-1511.

• What is a Home Drive? 

  A home drive is a network share that is used primarily for personal work data.

   
• How much storage do I get? 

  Each user receives 12 Gigabytes (GB) of space.

   
• Can I get more than 12GB of storage? 

  Currently, we do not allow more than 12GB of storage.

   
• How do I access my home drive? 

  An H: drive will be automatically mapped to your personal work space on a PC running Microsoft Windows when your computer belongs to the NAU domain and you log onto the NAU domain. 

  You can also access your home drive through the following:

  • Terminal Services 
  • Map a network drive using the VPN if not on NAU network.

   
• How do I access my home drive from Terminal Services? 

  After logging into the Terminal Servers (termsrv.ucc.nau.edu), you can go to My Computer to access your H:\ drive and work on files.  For more information about terminal services, click here.

  Once you have logged onto Terminal Services you will notice a new folder on your H: drive: "tsprofile."  This folder contains your Terminal Service profile.  If you delete it, you will lose all of your settings the next time you log onto Terminal Services.

   
• How do I connect a Windows PC to my home drive using the VPN? 

  1. Connect to the VPN service.  For more information about the VPN, clickhere.
  2. Map a drive to \\bonsai.ucc.nau.edu\<First Letter of Username>\<username>.  For example if your username begins with the letter X (username is xyz4), then map to:
      \\bonsai.ucc.nau.edu\X\xyz4.
     
     *If you need assistance on how to map a drive to bonsai, please contact the Solution Center at 523-1511.

   
• How do I access my home drive using Mac OS X? 

  1. Connect to the VPN service if your not on the NAU network.  For more information about the VPN, click here.
  2. On the Apple menu, click Go > Connect to server
  3. The Server Address will be: smb://bonsai.ucc.nau.edu/X/xyz123 (change this to the first letter of your username and your username)
  4. Click Connect
  5. The Workgroup or Domain should be NAU
  6. Put in your username and password and click OK.
  7. The window for your Home Drive will open. You will also see a mounted network drive on the desktop.
     
     *If you need assistance on how to map a drive to bonsai, please contact the Solution Center at 523-1511.

   
• Can I give other users access to my home drive? 

  No, the home drive is designed for individual use only.  If you need to give other users access to your data, consider storing your data on NAUShares.

   
• Is the data on my H: drive backed up? 

  Yes, your H: drive is backed up to an offsite data repository.  Full backups are performed weekly with a six week retention. Daily backups have a two week retention cycle.

   
• How do I restore my data? 

  If your computer operating system is Windows XP with Service Pack 2, then all you need to do is go to the properties of the folder and click on the Previous Versions tab.  Please review this short video demo for detailed explanation.

  All other operating systems, please generate an SOS ticket or contact the Solution Center at 3-1511.

   
• What will happen if I already have a network share mapped to H:\? 

  The home drive mapping will replace your currently mapped H: drive the first time you log onto the NAU domain after July 8, 2005.  You will need to re-map the network share that you had on the H: drive to a different, unused drive letter. 

   
• What will happen if I already have an H: drive mapped to a device (i.e., DVD-ROM, USB Key, etc.)? 

  In order for your home drive to be mapped, you must change the currently used H: drive to another drive letter.  Follow these steps to change your device drive letter: 

  1. Right click on My Computer
  2. Click on the Manage menu item
  3. Select Disk Management
  4. Right mouse click on the H: device
  5. Select Change drive letter and paths
  6. Change to an available drive letter
  7. Press OK twice to exit
  8. Log off, then log back onto your computer.

   
• What files should I save to my H: drive? 

  Any files can be saved to your H: drive.  It is expected that the files are NAU work related.

   
• How does the H: drive differ from the Z: drive? 

  The H: drive is automatically mapped any time you log onto any computer joined to the NAU domain.  The Z: drive requires you to map it manually.  The H: drive also allows you to restore your own files as long as you're using Windows XP with Service Pack 2.

   
• Why do get a "Security Warning" when I open certain file types? 

  Windows XP does not trust fully qualified domain name (FQDN).  The H: drive is mapped using the FQDN (i.e., bonsai.ucc.nau.edu) and not the NetBIOS name (i.e., bonsai).  To remove this warning follow these steps:

  1. Open Internet Explorer web browser (IE)
  2. Click on Tools
  3. Click on Internet Options
  4. Click on the Security tab
  5. Highlight Trusted Sites
  6. Click the Sites... button
  7. Type "bonsai.ucc.nau.edu" without the quotes and click on Add
  8. Click OK twice to exit

   
• Who has access to my H: drive? 

  You are the only individual who has access to your data.  There are other administrative and system accounts that require access to your data for backup and virus protection.

   
• How long after I've left the university will I be able to retrieve my data? 

  Staff and affiliates data is retained for 6 months.  Faculty data is retained for 1 year.  You must contact the Solution Center to retrieve your data.

   
• How can I access my files if there is no network available? 

  You can access files stored in shared network folders even when the network copies are unavailable.  You can do this by choosing the network files you want to make available offline, which automatically creates a copy of the network files on your computer.  These copies of network files that are stored on your computer are called offline files.  Windows will automatically sync your offline files for you and open them whenever the network versions are unavailable.  You can contact the Solution Center to setup offline files.