After-Hours Tech Support

After-hours tech support for faculty, staff, and students is available from the University's help desks: the Solution Center, Student Technology Center, and e-Learning Center.

Please check for seasonal changes in hours for support.

(all times MST/GMT -0700)


Solution Center

The ITS Solution Center is the central point of contact for NAU faculty, staff and affiliates requiring technical assistance and support with NAU software, hardware, network and telephony.

The Solution Center now offers extended hours of support during evenings and weekends in addition to University business hours.

Contact the ITS Solution Center by phone at 928-523-1511.

Hours:
Monday through Thursday: 8:00am - 10:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 1:00pm - 10:00pm
Closed NAU Holidays.


Student Technology Center

Provides all tech support for students

ask-stc@nau.edu
928-523-9294
Toll-free: 888-520-7215

Hours:
24/7 during the fall and spring semesters, excluding University Holidays
For additional hours information (including summer hours), visit the STC hours page.


e-Learning Center

Provides support for Blackboard Learn and other instructional technologies for faculty.

The e-Learning Center now offers extended hours of support during evenings and weekends in addition to University business hours.

elc-help@nau.edu
(928) 523-5554
Toll-free: (866) 802-5256

Hours:
Monday through Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
Saturday: 12:00pm - 6:00pm
Sunday: 12:00pm - 8:00pm

Closed Most University Holidays.

Spring Break Schedule (March 12 - March 20):
Saturday, March 12: Closed
Sunday, March 13: 12:00pm-8:00pm
Monday, March 14 - Friday, March 18: 8:00am-6:00pm
Saturday, March 19: 12:00pm-6:00pm
Sunday, March 20: 12:00pm-8:00pm



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Related Services

Not available to students Available to facultyAvailable to staff

Faculty and Staff can call the ITS Solution Center at 928-523-1511 for technical issues and support or statewide toll-free at 888-520-7215.
Available to studentsNot available to faculty Not available to staff

The Student Technology Center (STC) provides 24/7 technical phone support as well as in-person support. Call 928-523-9294 for assistance or statewide toll-free at 888-520-7215.

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