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Last Update: May 5, 1999
State Rehabilitation Advisory Council's 1998 Consumer Satisfaction Survey
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| Contact Person: | Tom Uno (520) 523-7032 Thomas.Uno@nau.edu |
| Target Population: | StateRehabilitation Administrators, State Rehabilitation Counselors, Parents, Consumers, State Public Policy |
| Need: | The Rehabilitation Services Administration, through it's State Rehabilitation Advisory Council, need to conduct a comprehensive consumer satisfaction survey every three years in accordance with their federal mandates. |
| Project Goals & Objectives: | The goal of the project was to conduct a statewide consumer satisfaction survey to determine the level and nature of the Rehabilitation Services Administration client/consumer satisfaction with services and services providers with the goal of improving services and satisfaction levels. The objectives of the project included the collaborative development of the questionnaire and methodology, the implementation of the survey through the Northern Arizona, Social Research Laboratory, and the sampling techniques that take into account the numbers of the target population that takes into consideration the distribution of unban/rural and disability type. |
| Funding Source/Funding Period: | Statewide Rehabilitation Services Council, Arizona Rehabiilitation Services Administration November 1, 1997 through December 31, 1998 |
| Personnel: | Tom Uno, Project Coordinator John Meaney, Project Consultant Minde Davis, Project Consultant |
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Last Update: May 5, 1999