...universities and communities working together for persons with disabilities

Consumer Satisfaction Survey



Institute for Human Development
Arizona University Center on Disabilities
Northern Arizona University

The faculty/staff/trainees of the Institute for Human Development, the Arizona University Center on Disabilities, continue to strive to provide you with courteous and effective services. The mission of the Institute for Human Development is to conduct research and training in disability policy and practice. The Institute's mission is addressed through the provision of interdisciplinary university/college training, community training, technical assistance, research/ evaluation, and dissemination of information.

It is important for us to get your feedback so we may make necessary changes to the services we offer to better meet your needs.

This feedback form is broken down into sections: faculty/staff, services, products and training. Please take a few minutes to fill out this form to help us to continually refine the services and products we provide to you.

*Alternate versions of this survey are available upon request.

NAU is an Equal Opportunity Affirmative Action Institution

Comments Section


Faculty/Staff
Please rate the faculty/staff or trainee who worked with you.
Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
Conveyed interest and concern
Explained information clearly
Felt welcomed and comfortable
Knowledgeable and skilled
Was courteous and sincere

Services
Please rate the services you received from us.
Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
Conducted in a timely manner
Met your expectations and satisfaction
Made a difference
Provided in a professional and courteous manner

Product
Please rate the use of our products.
Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
Helpful/ Informative
Provided in the format needed
Quality of the Product was good
Product was accessible to you

Training
Please rate the training you received from us
Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
Overall the training was well organized and structured
The facilities were accessible and comfortable
The handouts/information were helpful and relevant
The presenters were well prepared and knowledgeable

Background


1. The person filling out this form is a:

2. The primary activity received from the Institute was:

3. Email address (optional):

Improvements


How could IHD Projects provide better service, training, and products to you?

Would you recommend the Institute to others?
Yes No No Opinion

Would you use our program again?
Yes No No Opinion

If applicable, please indicate what Project/Program or Event this survey relates to.

      Thank you, for filling out this survey.

If you listed any concerns or problems on this survey and would like someone to contact you, please call or write

Thomas Uno
Phone: (928) 523-7032
Address: Institute for Human Development
Arizona University Center on Disability
Northern Arizona University
PO Box 5630
Flagstaff, Arizona 86011-5630

Attn: Tom Uno