Getting Help with Vista

Online Vista Help

If you encounter questions while using the tools in Vista, you can access the online help by clicking the Help link. The link appears in the top right-hand frame.

Technical Support

e-Learning Center Faculty Help Line

The e-Learning Center's Faculty Help Line, which consists of telephone support and email support, is available for faculty and staff Monday through Friday 8:00 a.m. to 5:00 p.m. except on university holidays. During certain high-demand times (typically the first and last weeks of a semester as well as the week before a semester begins) we offer extended hours of Faculty Help Line support.

Telephone Support During Regular Business Hours

For telephone support, call the e-Learning Center Faculty Help Line:

(928) 523-5554 (in Flagstaff)
1-866-802-5256 (toll free)

Support technicians strive to respond to all calls within five minutes, although during periods of high call volume, such as the first week of a semester, callers might have to wait on hold longer than five minutes to speak with a technician. Callers are encouraged to leave voice mail when calling outside of regular hours or if calls are not answered within five minutes. Alternatively, callers can send email. The e-Learning Center returns calls and responds to voice mail and email within 24 hours on business days.

email Support

Faculty and staff may also send email to the e-Learning Center at elc-help@nau.edu at any time. Support technicians will respond to email within one business day.

After-Hours Telephone Support

The Student Technology Center (STC) is available 24/7 during the fall and spring semesters, and STC staff will attempt to answer instructor and staff questions immediately. If questions require additional expertise, the STC will escalate those questions to the e-Learning Center, and a respresentative from the e-Learning Center will follow up the next business day. To contact the STC, call:

(928) 523-9294 (in Flagstaff)
1-888-520-7215 (toll free)