e-Learning Center Faculty Help Line
The e-Learning Center's Faculty Help Line, which consists of telephone support and email support, is available for faculty and staff Monday through Friday 8:00 a.m. to 5:00 p.m. except on university holidays. During certain high-demand times (typically the first and last weeks of a semester as well as the week before a semester begins) we offer extended hours of Faculty Help Line support.
Telephone Support During Regular Business Hours
For telephone support, call the e-Learning Center Faculty Help Line:
(928) 523-5554 (in Flagstaff)
1-866-802-5256 (Toll Free)
Support technicians strive to respond to all calls within five minutes, although during periods of high call volume, such as the first week of a semester, callers might have to wait on hold longer than five minutes to speak with a technician. Callers are encouraged to leave voice mail when calling outside of regular hours or if calls are not answered within five minutes. Alternatively, callers can send email to elc-help@nau.edu. The e-Learning Center returns calls and responds to voice mail and email within 24 hours on business days.
Email Support
Faculty and staff may also send email to the e-Learning Center at elc-help@nau.edu at any time. Support technicians will respond to email within one business day.
After-Hours Telephone Support
The Student Technology Center (STC) is available 24/7 during the fall and spring semesters, and STC staff will attempt to answer instructor and staff questions immediately. If questions require additional expertise, the STC will escalate those questions to the e-Learning Center, and a respresentative from the e-Learning Center will follow up the next business day. To contact the STC, call
(928) 523-9294 (in Flagstaff)
1-888-520-7215 (Toll Free)
Web Support
Check our web pages for answers to Frequently Asked Questions, which includes known Bb Vista issues and workarounds.
In-Depth Support
For questions, projects, or situations requiring more support than can readily be handled by telephone, email, or web pages, the e-Learning Center offers training, consulting and tutorials. To schedule a consulting appointment, contact the instructional technologist or instructional designer assigned to your college or school.
Satellite Offices and Tech Buddies
Student faculty support technicians from the e-Learning Center, or "Tech Buddies," will staff Room 216 at the Eastburn Education Building and Room 213 at SBS-West 10-15 hours per week. See Tech Buddies schedule.
