For more information… Log in to LOUIE to: Check your balance Check for holds Change your address Make a payment... As a student (your own account) On behalf of your student as an authorized Payer Account tutorial links How to add an authorized payer How to make a payment using eCheck How to make a payment using credit card All student account tutorials Your opinion matters Please select one of the following * Required Undergraduate Graduate Parent/Guardian Please select one of the following * Required Flagstaff Mountain Campus Extended Campus 1) Have you reviewed our website? * Required Yes No 1.a) Were you able to easily navigate to the information that you were looking for? Yes No 1.b) Was it easy to understand? Yes No 1.c) If not, please describe your experience.2) How do you pay charges on your student account? (Select all that apply) * Required In person Online USPS mail 3) Have you paid charges on your student account using our online payment system? * Required Yes No 3.a) Please describe your experience.4) Have you phoned our office for assistance? * Required Yes No 4.a) Please select all that apply based on service or information requested: Professional Knowledgeable Accurate Friendly 4.b) Please select one of the boxes below that best represents your approximate wait time before a representative took your call: 0-5 min 5-10 min 10-20 min 4.c) If you were dissatisfied please give a brief description of your experience:Have you e-mailed our office? * Required Yes No 5.a) If yes, was this response timely and the information clear and easy to understand? Yes No 5.b) If no, please give a brief description of your experience:6) Have you used the Live Chat function on our website? * Required Yes No 6.a) If yes, were you satisfied with the service? Yes No 6.b) If no, please give a description of your experience:7) Would you be interested in participating in a focus group where we hope to discover new ways to meet your service needs and to discuss utilization of available resources? If yes, please provide your contact information in the additional comments box below. * Required Yes No Additional comments