Frequently asked questions

How do I change my address?
Do I have a hold on my account? -OR- What is the hold on my account?
How do I submit payments?
Where do I pay for meal plans and Dining Dollar accounts?
How do I add money to my university ID Card (Jacks Card)?
When are my tuition and fees due?
Does the university offer a tuition payment plan?
What if I miss the tuition payment deadline?
Is my financial aid available?
How do I ensure my financial aid will pay my tuition?
When will my excess financial aid be refunded?
Why should I sign up for direct deposit?
I have not signed up for direct deposit?  How will my financial aid be refunded?
If I drop classes, when would I receive my tuition refund?
How will I receive account refunds?
What if I have not received my refund check?
How can I obtain a copy of my 1098-T form?
How do I find out about the Hope Scholarship and Lifetime Learning Tax Credits?
Where is Student and Departmental Account Services located?
How do I officially withdraw from the university?
I'm a parent of a student and I pay all the bills.  Why can't I have the details of my student's account?
What should I do if the check I wrote to the university was returned by my bank?
What do High School Concurrent students pay? 

How do I change my address?

Please make sure all of your addresses are correct on LOUIE by using the drop-down box located in the Personal Information section of Student Center.

Do I have a hold on my account? -OR- What is the hold on my account?

Please check the Holds section of Student Center on LOUIE.  Except for financial holds, contact the person or department that placed the hold for questions.

How do I submit payments?

You may submit payments on LOUIE by clicking "Make a Payment" within the Finances section.  Additionally, you may look at other options for submitting payment

Where do I pay for meal plans and Dining Dollar accounts?

To pay meal plan and Dining Dollar charges on your LOUIE account, see "How do I submit payments?”  Some dining accounts are not maintained on LOUIE and can be paid at the Dining Services Office on the first floor of the University Union or by phone at 928-523-2372.

Maintain your Dining Dollars or add to Dining Dollars online.

How do I add money to my university ID Card (Jacks Card)?

Please call 928-523-1905 or visit the JacksCard page.

When are my tuition and fees due?

Check your LOUIE account or our Tuition and Fees page.

Does the university offer a tuition payment plan?

Yes.

What if I miss the tuition payment deadline?

You will be placed on the Automatic Payment Plan and assessed a non-refundable $125 service fee for fall and spring semesters only. Winter and Summer sessions classes will be dropped for non-payment.

Is my financial aid available?

Please check the Financial Aid heading within the Finances section of Student Center on LOUIE. Additionally, check your "To Do List."

How do I ensure my financial aid will pay my tuition?

To meet your disbursement requirements, you must:

  • be registered for your anticipated number of hours
  • Direct Loans:  have turned in completed Master Promissory Note and completed on-line entrance counseling
  • made sure there are no service indicators (Holds) on your account
  • paid the difference if your financial aid is less than your tuition
  • checked your Financial Aid To Do List by viewing the To Do List section of Student Center on LOUIE 

If any of the above prevent financial aid from disbursing by the payment deadline, your tuition will be subject to the Automatic Tuition Payment Plan, thus incurring a non-refundable service fee of $125.

When will my excess financial aid be refunded?

After all current account charges are deducted, the excess will be refunded to you.  The first refunding of the term takes place approximately one week before the Flagstaff campus term begins. 

Refunding occurs daily during the term, except on Tuesdays.  If you sign up for Direct Deposit, please allow a minimum of 48 business hours.  If the refund is mailed, it can take up to two weeks.

Why should I sign up for direct deposit?

It's the fastest, easiest, and most secure way to receive your excess financial aid.  Check the direct deposit link under the Finances section of Student Center on LOUIE.

I have not signed up for direct deposit?  How will my financial aid be refunded?

By mail, to your refund address.  Checks are not available for in-person pick up.

If I drop classes, when would I receive my tuition refund?

We begin issuing tuition refunds after the second week of the Flagstaff campus regular term.

How will I receive account refunds?

Refunds are direct deposited.  If you have not signed up for direct deposit, we will mail a check to your refund address.

What if I have not received my refund check?

We will re-issue after 10 business days from the date the original check was cut.  Please contact our office at 866-234-6153.

How can I obtain a copy of my 1098-T form?

1098-T forms are mailed to your permanent address (please update address on LOUIE by early January).  If you need a second copy, you may access the form by clicking on the 1098-T Forms link under the Finances section of Student Center on LOUIE. 

How do I find out about the Hope Scholarship and Lifetime Learning Tax Credits?

Our tax credit page. You may also contact the IRS Liaison at 800-829-1040 or consult your tax adviser.

Where is Student and Departmental Account Services located?

The office is located in the main lobby of the Gammage Building #1.

How do I officially withdraw from the university?

During the open drop period, you may withdraw on LOUIE by dropping to zero hours. After the open drop period, you must withdraw through the Registrar's Office.

I'm a parent of a student and I pay all the bills.  Why can't I have the details of my student's account?

Student and Departmental Account Services is legally bound by FERPA (Family Educational Rights and Privacy Act) regulations that prevent us from releasing information to anyone other than the student.  For details on charges or available financial aid, please check with your student.  Permission forms are available in the Office of the Registrar for students that wish to grant release of information. 

What should I do if the check I wrote to the university was returned by my bank?

The university's bank will process a returned check twice before it is returned to Student and Departmental Account Services for collection.  A $30 return check fee will be assessed to your account for each returned check.  Please check your account on LOUIE or contact your Student and Departmental Account Services Account Representative.

What do High School Concurrent students pay?

High School Concurrent students are charged normal tuition and fees.