Advising questions generally deal with our office specifically. How can students set up appointments, where are we located, degree requirements, holds, etc are the types of questions to find here.
Can I just walk in for advising?
How do I schedule an appointment?
Only during the first week of classes and during reading
week. All other times require an appointment. We recommend you schedule
appointments in advance- we typically are booked a week or two ahead.
Where are you located?
Students can schedule appointments by calling 928-523-6540
or by stopping by one of our two offices: SBS West Rm. 114 or School of Communication Rm.
What if a required course for my major/minor is not offered?
How long will it take me to finish my degree?
We have two office locations: SBS West (BLD 70) Rm. 114 or
School of Communication (BLD 16) Rm. 370. If you are not sure where these buildings are, please take a look at the campus maps.
What is an exception/waiver form?
Degree completion dates are different for every student. I
would suggest setting up an appointment with an advisor to discuss when you
hope to be completed with your degree. The advisor will work with you to put
together a degree plan with that date in mind.
What are the requirements for my degree?
An exception form is used in any case where a course which
does not meet a major or minor requirement is substituted for a course that
does meet requirements. An advisor as well as the department chair must sign an
exception form. These can be found on our forms page.
How can I find my program in the catalog?
You can find all the requirements for your degree in the NAU Catalog. You must know what catalog you are in to know correct requirements.
Which is my catalog year?
Go to the NAU Catalog
. Choose your catalog year.
Click on Academic Plans. Choose your department. Choose your degree or minor to
view its requirements.
Why do I have a hold?
Your catalog year is the year in which your entered NAU
unless you have elected to move it forward or backward. You may move forward as
long as all requirements move to the new catalog (major, minor, liberal
studies, diversity requirements). You may only move backwards if you have
continuously attended a university or community college in Arizona.
Why do I have an advising hold?
There are two common holds: Advising and Financial. If it is
an Advising hold, please see the next question. If it is a Financial hold,
contact the Student and Departmental Account Services Office at SDAS@nau.edu or by calling 866-234-6153. Students can view their holds on their student
center page in LOUIE under Holds.
How do I get my advising hold removed?
There are a couple of reasons a student may have an advising
hold. It could be placed for one of the following reasons:
- You have completed less then 35 units
- You are on academic probation
- You are a new incoming student
- Your academic unit finds it important for you to meet with
If you have an academic hold, please contact your academic
advisor immediately to schedule an appointment.
I met with an advisor this semester and still have a hold. Why is this?
Students who have advising holds MUST meet with an advisor
before this hold is removed. Generally advising holds will prevent students
from enrolling into courses for the next term.
What is an Incomplete and how do I request one?
You may have a hold other than an advising hold.
The two main types of holds student will have are Advising Holds and Financial
If it is a financial hold, please contact the Bursar’s office at
If it is still an advising hold, please contact our office at
928-523-6540 and let them know that you hold is still on your account and who
the advisor was that you met with and when.
What do I do if I failed a course?
If you are unable to complete course work within the term in which you are enrolled,
you may petition your instructor to receive a grade of "I" or an Incomplete.
If your instructor agrees to
give you an "I", you must complete a written
agreement with the instructor indicating the
exact work you need to do to finish the course.A copy of this agreement will be held in your departmental file.
This written agreement must also
indicate the date by which the coursework must be completed, which cannot exceed more than one calendar year from the end of the term in which you were
enrolled in the course. For undergraduates, any
grade of "I" will automatically be converted to a grade of
"F" after one calendar year. For graduate students, any grade of "I" becomes
a permanent incomplete after one calendar year.
When can I repeat a course?
If you received a failing grade ("F") in a course, be sure to set up an appointment with
our office to discuss what you next options are. Students, who earn a D or F in
a course, can repeat the course and do grade replacement. If a course requires
a C or better, you must repeat the course in order for it to meet a
What is grade replacement?
If you earned a "D" or a "F" in a course, may do a course
repeat for a grade replacement. If the course is a topics course, you must repeat the course with the same topic in order to have the grade replaced. If a course require a "C" or better, you must repeat the course in order for it to meet the requirement. You are
limited to attempting a course 3 times.If you do not receive a
satisfactory grade, an appeal will need to be submitted in order to take it for
a 4th time.
If you repeat a course in which you earned a "D" or "F", the original grade will be replace with the new grade. The new grade will be used to calculate your GPA. The original course and grade will remain on your transcripts but will no longer be used to calculate your GPA.