Senior Companion Program


Making independence a reality

Part of Senior Corps, the Senior Companion Program (SCP) is a service initiative for people age 55 or older to provide assistance and friendship to elderly, homebound individuals. Senior companions provide the services that elderly need to live independently including:

  • taking care of simple chores
  • providing transportation to medical and other appointments and outings
  • offering contact to the outside world


The CSI@NAU Senior Companion Program is available in the following locations:

  • Apache County
  • Coconino County
  • Navajo County
  • Maricopa County
  • Mohave County
  • Yavapai County
    • West Yavapai County
    • Verde Valley 

Download this form to apply to be a Senior Companion.


You can be a Senior Companion if you:

  • are 55 years of age or older
  • have the desire to help homebound adults age 50 or older
  • meet income guidelines as established by the federal government
  • can serve a minimum of 15 hours to a maximum of 40 hours weekly


In return for your volunteer service, you will receive:

  • a tax-free stipend of $2.65 per hour
  • mileage reimbursement
  • secondary insurance coverage while volunteering
  • 40 hours of pre-service orientation and 4 hours of in-service training monthly
  • an annual physical
  • recognition for your contributions
  • the reward of assisting seniors in need
  • stipend payments for training
  • vacation and sick leave


Once your application to volunteer has been accepted, the local SCP project will provide you with 40 hours of pre-service training before linking you with the local volunteer agency. The agency will then place you with a homebound adult, whom you will assist with daily living needs.


Title VI Notice

Northern Arizona University, the Civic Service Institute, and the Senior Corps programs are committed to a policy of non-discrimination, in compliance with Title VI of the 1964 Civil Rights Act.  Title VI is a section of the Civil Rights Act requiring that, “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Title VI does not address gender discrimination; it only covers race, color and national origin.  (Other Civil Rights laws prohibit gender discrimination.)

Any person who believes he or she has been discriminated against on the basis of race, color, or national origin by the Civic Service Institute’s Senior Companion Program may file a Title VI complaint by completing and submitting the Senior Companion Program’s Title VI Complaint Form.

Please mail the completed form to:

NAU Civic Service Institute
Senior Companion Program, Title VI Complaint
P.O. Box 5063
Flagstaff, AZ  86011

If information is needed in another language, please contact 928-523-3560.

Si se necesita información in español, por favor llame al 928-523-3560.

Compliant Process

The Senior Corps Program will investigate complaints received no more than 180 days after the alleged incident, and will only investigate complaints that are complete.

Once the complaint is received, the Senior Corps Program will investigate the complaint within 30 days.  The Senior Corps Program will also immediately report any transit-related complaints to the Arizona Department of Transportation (ADOT) Civil Rights Office.  If more information is needed to resolve the case, the Senior Corps may contact the complainant.  If the investigator is not contacted by the complainant or does not receive the additional information, the Senior Corps Program may administratively close the case.  A case can also be administratively closed if the complainant no longer wishes to pursue the case.

After the investigator reviews the complaint, he/she will issue either a closure letter or a letter of finding to the complainant.  A closure letter states that there was not a Title VI violation and the case will be closed.  A letter of finding states that there was a Title VI violation, and explains what corrective action will be taken to remedy the situation.  For transit-related complaints, a copy of the final investigation report will be forwarded to ADOT’s Civil Rights Office.  If the complainant wishes to appeal the decision, she/he has 30 days from the date of the closure or letter of finding to file an appeal in writing with the Senior Corps Program.  Please mail appeals to:

NAU Civic Service Institute
Senior Corps Program, Title VI Complaint Appeal
P.O. Box 5063
Flagstaff, AZ  86011

Complaints against members of the NAU community may also be directed to NAU’s Affirmative Action Office: or 928-523-3312.

A person may also file a complaint directly with ADOT at:

ADOT Civil Rights Office
206 S. 17th Avenue, Mail Drop 155-A
Phoenix, AZ  85007

A person may also file a complaint directly with the Federal Transit Administration (FTA) at:

FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590.

The complainant is protected against retaliation.  Retaliation or retribution of any kind taken against an individual as a result of that person filing a complaint is strictly prohibited. Any person found to have violated this policy of non-retaliation is subject to disciplinary action up to and including dismissal.