Frequently Asked Questions

Q: Do zones sell out?
A:
Yes, P7A stalls within the R2 zone (north parking lot of the Health and Learning Center) and NC (behind Cline Library) zones sell out quickly. Permits go on sale June 1, 2014, and you can reserve the permit without paying for it until tuition and other fees are due in the fall.

Q: I forgot to move my permit to the vehicle I am driving today. How can I avoid being cited?
A:
We offer ten "oops" day permits at no additional cost for just this type of situation. If you have already received your ten days for the year, you may purchase a one-day permit online, or in our office for $7.

Q: How do I add a vehicle to my permit?
A: 
Yearly and semester permits are repositionable and may have up to ten vehicles registered to them, with only one vehicle displaying the permit parked on campus at any given time. A vehicle may be added to the permit by visiting http://nau.edu/parking and logging into “Manage My Parking” then selecting “Manage My Vehicles.” The added vehicle will automatically link to any current permit. When adding a vehicle to your account you are assuming all responsibility for any citations or fees associated with the vehicle.

Q: How do I remove a vehicle from my account/permit?
A: 
A vehicle may be removed from the account by emailing ask.parking@nau.edu. If you are removing a vehicle the history will remain on your account, but the vehicle will be inactive. It is the responsibility of the registered owner or primary driver to notify PSS immediately if the vehicle is stolen or if it is sold to another party.

Q: I have a permit starting with 15TRAN charge on my account. Does that mean I have a parking permit?
A:
The 15TRAN charge indicates the transportation fee has been charged to your LOUIE account, but it is not a parking permit. The transportation fee is $50 and covers a portion of the operating costs to provide shuttle services and other transportation related expenses (bike lockers, bike registration, pedestrian/bike path signage and improvements). The fee is charged to Flagstaff Campus students. Students who purchase a parking permit, after the charge has been posted, will be credited the fee up until mid-term of the semester. Students assigned student teaching, an internship, or study abroad will be credited the fee with supporting documentation. Requests should be submitted online at  http://nau.edu/Parking-Shuttle-Services/Forms/Transportation-Fee-Waiver-Form/. Attach offer/assignment documentation as needed.


Q: I locked my keys in my car. Can you help?
A: 
PSS offers jump starts for dead batteries, tire inflation (due to insurance purposes we are unable to change tires), lockouts if your keys get locked in your vehicle, gas ups, and bike lock cuts. This service operates Monday through Thursday 7:30 AM to 10 PM and Friday 7:30 AM to 4:30 PM. For Motorist Assistance call (928)523-9066.

Q: I ordered a parking garage permit. How do I have access while I'm waiting for my permit?

A: Print the two week temporary permit and display it in its entirely on the passenger side windshield when parked. Call our office at (928)523-6623 for an access code to park in the designated garage until the permit arrives. 

Q: The adhesive on my permit is damaged/lost its stickiness. What can I do?
A: 
Yearly and semester permits that have lost the adhesiveness may be exchanged at no charge.

Q: I moved to another residence. Can I exchange my permit?
A: 
A permit may be exchanged at any time of the year, based on space availability and residential status, for a $5 exchange fee plus the difference in upgrading if required. This fee is waived for students who are placed in temporary housing.

Q: I am an employee, but rarely drive to campus. I have an appointment this week and need to bring my car. How can I park near my office?
A:
Simply come into our office with your vehicle information on the day you need a permit. We can issue you a temporary employee day permit for $7. Daily permits are also available online. Visit Manage My Parking to order and print yours today!

Q: Should I order a full-year permit if I am not sure I will be returning in the spring?
A: A full-year permit is more cost-efficient than ordering two semester permits. A full-year permit for students on surface lots for 2014-2015 is $440. However, two semester permits will cost $664. Refunds are not issued for a full-year permit other than the first two weeks of the fall semester. If you will not be returning for the spring semester, please use your discretion when ordering your parking permit to ensure that you are not overpaying, or paying for a permit you will not use. View a complete list of 2014-2015 parking permit rates.

If your intent to return for spring is contingent upon approval of your application for study abroad, an internship program, or a student teaching program, please contact our office to request an exception. We encourage students to purchase a full year permit to save money in case the application is not approved, but if accepted to a student abroad program, internship, or student teaching, you may return the permit for a partial refund.

Q: I received a citation for the first time. What should I do?
A:
If you have a university account, the charge will post within 48 hours. Once posted to LOUIE, the citation may then be paid online or a cash or check payment made at Student and Departmental Account Services (Gammage building #1). If you do not have a LOUIE account, log into Manage My Parking located at nau.edu/parking and create a guest account or pay in our office using major credit cards only.  

Q: I have classes and an off-campus job and am very busy. Why can't I just drive and park where I want to?
A: The size of our campus community and number of vehicles on campus each day has caused serious traffic congestion and pedestrian safety issues in the past. Without parking regulations, drivers would spend more time driving and searching for a parking space. By designating parking areas during peak times, it allows for all people on campus to travel more efficiently and safely.

Q: I own a south commuter permit, but I use Campus Recreation Services exercise equipment. Can I just park next to the Health and Learning Center?
A:
During the day, the campus shuttle service can transport you from south campus to north campus. After 4:30 p.m., your south commuter permit may be used in lots designated as "all permits after 4:30 p.m." which includes most employee lots, excluding any designated stalls within the lots. The parking lot north of HLC is available to park in after 4:30 p.m. for permit holders, however, avoid parking in the designated residential stalls located in the northeast portion of the parking lot.

Q: I drove my quad/scooter/golf cart to campus.  Do I still need a permit, and where can I park?
A: Motorized devices that require a license plate are required to have a permit. Devices not required to bear a license plate may only park in bike racks.

Q: I use a skateboard or rollerblades to get around campus. Do I need to do anything?
A: There are campus regulations that specifically address skateboards and rollerblades in our rules and regulations. While you do not need to register either one, you must adhere to the policies regarding usage on campus. 

Q: I need to visit Health Services. Where do I park?
A:
 Health Services pays for client parking. Parking is located in the HLC lot south of the building (P28A). A code is required to enter at the kiosk to receive a free temporary parking permit and is included in the appointment reminder email. If you visit Health Services as a walk-in client, follow the instructions on the kiosk. The temporary permit should be displayed in its entirety on the passenger side windshield, and expires two hours after issuance.

Q: I need to visit Health Professions. Where do I park?
A:
 Health Professions pays for client parking. Parking is located on south campus in lot P48A. A permit is issued from the appropriate office in the Health Professions building (#66). The temporary permit should be displayed in its entirety on the passenger side windshield.

Q: I've noticed some parking stalls are designated as "Pay by Space" and want to know what they mean.
A:
  A limited number of spaces are designated as pay-by-space stalls for short-term parking and are located in P16 (Union/Fieldhouse) and P45 (du Bois). The kiosk is located in the parking lot for permit issuance. A thirty minute interval costs 75¢ with a maximum of two hours.The temporary permit should be displayed in its entirety on the passenger side windshield.

Q: I've noticed some parking lots are offered at the kiosks. What lots and options are offered?
A:
 Kiosks are located at most entrances to campus and offers pay-and-display lot specific day and hourly permits for P13 (behind Cline library), P62 (near I-40), P64 (NAUPD/Capital Assets) and P66 (Skydome). A day permit costs $7 and an hourly permit costs $1.50 with a maximum of two hours. The temporary permit should be displayed in its entirety on the passenger side windshield

Q: May I use the "15 Minute Loading Zone Only" stalls?
A:
  Yes. These stalls may be utilized with or without a valid permit.