Frequently Asked Questions  

Q: I forgot to move my permit to the vehicle I am driving today. How can I avoid being cited?
A: Twice a year, we offer an "oops" permit at no additional cost for just this type of situation. If you have already received your two "oops" permits for this year, you may purchase a one-day permit online, or in our office for $7.

Q: I am an employee, but rarely drive to campus. I have an appointment this week and need to bring my car. How can I park near my office?
A: Simply come into our office with your vehicle informaiton on the day you need a permit. We can issue you a temporary employee day permit for $7. Daily permits are also available online. Visit Manage My Parking to order and print yours today!

Q: Should I order a full-year permit if I am not sure I will be returning in the spring?
A: Full-year permits are more cost-efficient than ordering two semester permits. A full-year permit for students on surface lots for 2012-2013 is $430. However, two semester permits will cost $644. Refunds are not issued for full-year permits other than the first two weeks of the fall semester. If you will not be returning for the spring semester, please use your discretion when ordering your parking permit to ensure that you are not overpaying, or paying for a permit you will not use. View a complete list of 2012-2013 parking permit rates.

If your intent to return for spring is contingent on approval of your application for study abroad, an internship program, or a student teaching program, please contact our office to request an exception. We encourage students to purchase a full year permit to save money in case the application is not approved, but if accepted to a student abroad program, internship, or student teaching, you can return the permit for a partial refund.

Q: I received a citation for the first time. What should I do?
A: If you have a university account, the charge will post within 48 hours, and payment may then be made online through LOUIE. A cash or check payment may be made at Student and Departmental Account Services (Gammage building #1). A check payment may be mailed to Northern Arizona University Student and Departmental Account Services, PO Box 4096, Flagstaff, Arizona 86011-4096. Please include the ID number on the check. If you are a visitor, payment may made by logging into Manage My Parking http://nau.edu/Parking-Shuttle-Services/ and creating a guest account, or at our office located at 113 West Dupont Avenue (Centennial building #91).If you believe the citation was issued in error, you may submit an appeal online within 10 business days of the issue date through Manage My Parking.

Q: I have classes and an off-campus job and am very busy. Why can't I just drive and park where I want to?
A: The size of our campus community and number of vehicles on campus each day has caused serious traffic congestion and pedestrian safety issues in the past. Without parking regulations, drivers would spend more time driving and searching for a parking space. By designating parking areas during peak times, it allows for all people on campus to travel more efficiently and safely.

Q: I own a south commuter permit, but I use Campus Recreation Services exercise equipment. Can I just park next to the Health and Learning Center?
A: During the day, the campus shuttle service can transport you from south campus to north campus. After 4:30 p.m., your south commuter permit may be used in lots designated as "all permits after 4:30 p.m." which includes most employee lots, excluding any designated stalls within the lots. The parking lot north of HLC is available to park in after 4:30 p.m. for permit holders, however, avoid parking in the designated residential stalls located in the northeast portion of the parking lot.

Q: I drove my quad/scooter/golf cart to campus.  Do I still need a permit, and where can I park?
A: Motorized devices that require a license plate are required to have a permit. Devices not required to bear a license plate may only park in bike racks.

Q: I use a skateboard or rollerblades to get around campus. Do I need to do anything?
A: There are campus regulations that specifically address skateboards and rollerblades in our rules and regulations. While you do not need to register either one, you must adhere to the policies regarding usage on campus. 

Q: I would like to take the shuttle up to the Snowbowl. Who do I contact?
A: ASNAU offers the SnowJacks Express to access the San Francisco Peaks for winter recreation. For more information visit http://nau.edu/Recreation-Services/Outdoors/Calendar/Spring-2013/Snowjacks-Express/#444.

Q: I need to visit Health Services. Where do I park?
A:  HLC pays for patient parking. If you plan on driving and parking in the HLC parking lot you will need a "coupon" code for the only approved patient parking lot located south of the building. The parking code is included in the appointment reminder email. If you did not receive an email or are planning to visit Health Services as a walk-in patient, follow the instructions on the kiosk.

Q: I've noticed some parking signage says, "Pay by Space" and "Pay and Display" and want to know the difference between the two.
A:  Pay by Space permits are used in designated numbered stalls within certain lots, and are located in lots P7 (WAC), P16 (Fieldhouse), and P45 (du Bois). Parking for these stalls is available for up to two hours.

Pay and Display permits are used for parking in designated lots, and are located in lots P13 (Cline Library), P62 (near I-40), P64 (NAUPD/Capital Assets), and P66 (Skydome). These permits may be purchased at the kiosks located at McConnell Drive, University Drive, Riordan Road, or San Francisco Street. Parking for these lots is available for hourly or daily usage.