Terms and conditions of your card and accounts
JacksCard terms and conditions
Carry your JacksCard at all times. It is required for:
- residence hall access
- checking out library materials
- admission to athletic, cultural, and
recreational events and facilities
You are responsible for the care and use of your JacksCard.
Get a JacksCard
To obtain your JacksCard, visit our office in the University Union in building 30, room
115. You must bring a government-issued photo identification such as a:
- driver's license
- state identification card
- passport or military ID
High school identification and community college identification are not
accepted as valid forms of identification.
Cardholders are responsible for picking up cards in person. JacksCards are not sent through the mail except to cardholders who are attending an official Extended Campuses site.
For students and affiliates, the ID charge is $25.
Employee status takes precedence over student status for the purpose of issuing JacksCards. Employees who are also taking classes may opt to purchase a Student ID card. Benefit-eligible employees may receive their first card at no charge within 90 days of hire.
Name on your card
In the case of a name change, you must first make the necessary changes with the Registrar before we can reissue a JacksCard with the new name. Names cannot not be abbreviated or otherwise modified by JacksCard personnel. A replacement card due to a name change will cost $12 with the surrender of current, undamaged JacksCard.
Your ID Number is the seven-digit number printed on the front of your JacksCard, and is your unique identification at Northern Arizona University. We recommend that you keep your ID number to yourself and not share it with anyone. The JacksCard is the property of the NAU JacksCard Office. Any lost or confiscated JacksCards should be returned directly to the JacksCard Office.
A student JacksCard does not expire. If you withdraw from Northern Arizona University and subsequently re-enroll or enroll for non-subsequent semesters, the JacksCard from your previous enrollment may be used.
The JacksCard Office will not provide your personal
information to any agency outside of Northern Arizona University without your
permission. This includes your name, picture, ID number, card number, balance
on your account, or purchases made.
Your JacksCard is the property of Northern Arizona
University and is not transferable. It will be confiscated, and the university
will take possible disciplinary action if it is misused in any of the following
- use by a party other than the person identified
on the card
- tampering with or altering the card
- unauthorized use of your JacksCard
Please do not punch holes or deface the card beyond its normal
everyday use. Cards that have been damaged or defaced will carry a $25
Lost or stolen cards
Report lost or stolen cards immediately and freeze your
accounts by calling us during our regular business hours at 928-523-1905, or emailing JacksCard@nau.edu. If
you don't have your card, someone else might. You risk fraudulent use of your
card when you leave it active while not in your possession.
You may also get a temporary card for a weekly rate of $5.
Temporary cards are available for an unlimited number of times and may be used
back to back. They are good for one week and have your Dining and JDE accounts
on the card. They also allow you to have access to your residence hall.
Account terms and conditions
Balances left in your JacksDebit Express (JDE) account carry
over to the next semester and from year to year for active accounts. Inactive
accounts of six months or more forfeit their account balance.
JDE cannot be used for alcohol purchases or tips at the 1899 Bar & Grill, in addition to off-campus locations.
See terms and conditions for Dining Dollars.
Fraudulent charges to accounts
The JacksCard Office is not responsible for any fraudulent
charges or debits made to your JDE account.
Charges to your account may be delayed if a transaction occurs on an offline reader. When the reader goes back online, those charges will post to your JDE account, regardless of a positive or negative balance. In the event of a negative balance, there are no fees and funds should be deposited to resume use.
JDE and Dining Dollars are non-transferable. Only the person
pictured on the card will be allowed to spend money from these accounts. The
cardholder may be required to sign a receipt for goods received.
Balances are also non-transferable between accounts. JDE
funds cannot be transferred to Dining Dollars and vice versa. Accidental
deposits made online will be handled on a case-by-case basis, but will
typically not be honored.
Cash cannot be withdrawn from your JDE account; however,
refunds are granted if the balance on the JDE account is $25 or more on the
date you officially leave the university (by graduating, withdrawing from the
university, or terminating employment).
Refunds come in the form of a check and are
mailed to the address provided. All refunds must be submitted to our office in
person using the JDE Refund Request Form, available in our office.