Terms and conditions of your card and accounts


The JacksCard itself does not expire. If you withdraw from Northern Arizona University and re-enroll at a later date, the JacksCard from previous enrollment may be used (some exclusions apply). Privileges associated with your JacksCard are based on enrollment status.


The JacksCard Office will not provide your personal information to any agency outside of Northern Arizona University without cardholder permission. This includes your name, picture, ID number, card number, account balances or purchasing history.


All ID cards are the property of Northern Arizona University and are provided for identification and access to services. The ID card is not transferable and is valid as long as the holder continues his/her specific affiliation with the University. Any misuse, alteration or fabrication of the JacksCard will subject the cardholder to disciplinary action by the University. Vendors must wear their JacksCard and be clearly visible at all times while on NAU campus.

Lost or stolen cards

It is important to immediately report a lost or stolen JacksCard to protect your accounts and privileges. To suspend your accounts do one of the following:

  1. Monday through Thursday from 8:00 a.m. – 5:00 p.m. and Friday from 8:00 a.m. – 4:30 p.m.:  call the JacksCard Office at 928-523-1905.
  2. After hours and weekends:  Contact NAU Police Department and report your card as lost or stolen at 928-523-3611.

***If your JacksCard is lost or stolen and you need access to your residence hall, contact the front desk using the 24 hour phone located outside the main entrance. 

If you find someone else’s JacksCard, please notify us and/or bring it to the JacksCard Office.

Replacement ID cards may be obtained at the JacksCard Office during our regular business hours for a fee of $25.