SOS - ITS Service Order System

Available To: Faculty, Staff, Students

Use ITS Service Order System (SOS) to request service from Information Technology Services.  Faculty and Staff can complete a service request ticket directly in SOS.  Students and affiliates will have to call for service requests.

There are 4 types of service request tickets used in the SOS application.

Work Request Tickets are used to document extended service requests for the following:

  • Application Support: Advantage, Business Objects, PeopleSoft/HR, PeopleSoft/SA
  • Hardware: Computer Setup, Ghosting, Hard Drives, IIS Servers, Laptops, Monitors, Network Connectivity, Network Setup, Operating Systems, PDAs, Printers
  • Software: Outlook, Supported Products, NAU Developed Applications, NAU Portal, Web Pages/Web Applications

Telecom Tickets: used for service requests involving telephone and ethernet.

  • Move, add, or change telephone or ethernet service (formerly a "MAC" Form was used)
  • Repair an existing telephone or ethernet service
  • Pagers
  • 800 MEET ME conference lines
  • Headsets
  • Calling cards
  • Telephone billing
  • Voice mail

Contact Tickets: used to document a service provided during a contact with a customer.

Assist Tickets: used to document a service provided during a contact with a customer, used mostly for service provided for students.

Service Home Page

SOS Ticket System

How to Request

To request an ITS service via the ITS SOS (Service Order System), complete an SOS Ticket.

Related Services

Available to studentsAvailable to facultyAvailable to staff

A service request system that allows faculty and staff to directly submit requests for ITS services. Students, faculty, staff, and affiliates may view work submitted on their behalf.
Available to studentsAvailable to facultyAvailable to staff

A service request system that allows faculty and staff to directly submit requests for ITS services. Students, faculty, staff, and affiliates may view work submitted on their behalf.

Training & Documentation


This document lists "known issues" with the SOS system.


A list of changes in the works for the ITS Service Order System (SOS).