Frequently Asked Questions about healthy u

1. Who can participate in the NAU HealthyU Program?
  • Active NAU employees on the NAU Blue Cross Blue Shield of Arizona (NAU BCBSAZ) health plan
2. Can my family members participate?
  • This premium credit is for employees only, but family members on the NAU BCBS health plan are welcome to fill out the My BluePrint Health Assessment for their own personal use
3. What if I am not on the NAU BCBS health plan? (I’m on a state plan)
  • This program is only for employees who are members of the NAU BCBSAZ health plan
4. What if I am a retiree?
  • This program is for active NAU employees only
5. If my partner/spouse works at NAU and they are covered by my NAU BCBSAZ insurance, can they also receive the premium credit if they participate in the program?
  •  The family member who is the “enrolled member” paying the premium for the NAU BCBSAZ insurance will receive the premium credit. There is one incentive per enrolled employee.
  • Your spouse is encouraged to participate in the program even if they are not eligible for the premium credit. They can take the My BluePrint Health Assessment; participate in online programs, etc.).
6. Is there a different premium credit amount for families, vs. singles, vs. employee+1?
  • No, the premium credit is the same regardless of dependent coverage
7. What benefits will I receive if I participate?
For 2015 there are two levels of participation:
  • Level  One:  Complete the My BluePrint Health Assessment only, which includes a biometric screening, for 5 points and receive a $100.00 one-time payment in January 2016.
  • OR
  • Level  Two:  Complete the My BluePrint Health Assessment, which includes a biometric screening, for 5 points, plus earn 7 additional points (12 total) and receive a $10.00 per pay period premium credit on your NAU BCBSAZ health plan premium starting in January 2016.  
    *Please see FAQ #22 to learn more about how to earn points.
8. Will my premium credit be taxable?
  • Yes
9. What do I have to do to be eligible for the Level One, $100.00 one-time payment in January 2016?
  • Fill out the My BluePrint Health Assessment online:  (azblue.com)
  • Complete the required biometrics (blood pressure, total cholesterol, HDL cholesterol, blood glucose and weight) and enter this information into your My BluePrint Health Assessment online. If you decide to go to your primary care provider rather than attend a scheduled biometric health screening, please download and print this HealthyU biometric data form to be sure you obtain all the necessary information from your provider. 
  • For complete instructions, please watch these two brief videos: How to Register for Healthy Blue Online and How to Access Healthy Blue Online.
10. What do I have to do to be eligible for the Level Two, $10.00 per pay period premium credit starting in January 2016?
    • Fill out the My BluePrint Health Assessment online:  (azblue.com)
    •  Complete the required biometrics (blood pressure, total cholesterol, HDL cholesterol, blood glucose and weight) and enter this information into your My BluePrint Health Assessment online. If you decide to go to your primary care provider rather than attend a scheduled biometric health screening, please download and print this HealthyU biometric data form to be sure you obtain all the necessary information from your provider.
    • Plus, earn 7 additional points (12 total) and receive a $10.00 per pay period premium credit on your NAU BCBSAZ health plan starting in January 2016. * Please see FAQ #22 to learn how to earn 7 additional points.
11. Can I receive both incentives?
  • No.  Employees can qualify for one incentive, either Level One or Level Two, but not both.
12. What is a biometric and what is a biometric health screening?
  • A biometric is a measurement of physical characteristics.  For this program the measurements will include blood pressure, total cholesterol, HDL cholesterol, blood glucose and weight. 
  • A biometric health screening can be completed by scheduling an appointment at one of the Healthwaves biometric health screenings that will be advertised at:  (nau.edu/healthyU)  At the biometric health screening the measurements noted above will be measured.
  • Biometric health screenings can also be completed during an appointment with your primary care provider.
13. What if I have already had these biometrics completed before the program was announced?
  • Biometrics completed on or after October 1, 2014 will be accepted.
14. What is the deadline to complete my biometric health screening, the My BluePrint Health Assessment and the additional points for this year?
  • October 1, 2015  
15. The BCBSAZ website states the deadline to complete the biometric health screening, the My BluePrint Health Assessment and the additional points is 12/31/15. I thought the deadline was 10/1/15?

  • The deadline for the NAU program is October 1, 2015.  The BCBSAZ website is set to a different time-line.  Please ignore the date on the BCBSAZ website.
16. What if I don’t participate?
  • The program is voluntary, however, if you choose not to participate you will not receive either level of the wellness incentive.
17. Where can I find the My BluePrint Health Assessment?
  • On the Blue Cross Blue Shield of AZ (BCBSAZ) website: azblue.com
  • When you get to the website, you will need to register using your BCBSAZ subscriber number on your insurance card. Then you will be asked to create a user name and password to enter the site. Once you enter the site, click on the “Health and Wellness” tab on the left.  Once you are in the Health and Wellness section, you will see “Take your Health Assessment” and under that it will say “Take My BluePrint Now.”  Click on the tab and get started!
  • For complete instructions, please watch these two brief videos: How to Register for Healthy Blue Online and How to Access Healthy Blue Online.

18. Where can I go to have my biometric health screening completed?
  • To your primary care provider – preventive services do not require a co-pay. Go to http://hr.nau.edu/benefits/health for more information on coverage for preventive services under the medical plan.
  • To Campus Health Services, located in the Health and Learning Center on the NAU Flagstaff campus
  • To one of the health screenings offered on campus through Healthwaves – please visit Flagstaff biometric health screenings
19. What if I don’t live in Flagstaff? Where can I go to have my biometric health screening completed?
  • To your primary care provider – preventive services do not require a co-pay. Go to http://hr.nau.edu/benefits/health for more information on coverage for preventive services under the medical plan.
  • To one of the health screenings offered through Healthwaves as close as possible to your community. Depending on where you live you may need to travel to the screening site. These will be advertised at:  (nau.edu/healthyU)  Employees living in Phoenix may schedule a biometric screening directly with Healthwaves by calling 480-968-1886.
20. What if I don’t live in Flagstaff? How do I get the additional 7 points?

 

  •  Additional points can be earned in a variety of ways, including:  completing online programs on the BCBSAZ website, attending preventive screenings or participating in the BCBSAZ coaching programs.  Please visit the "HealthyU earning points for level two" link for more detailed information.
21. Once I complete my biometric health screening what do I do?

For complete instructions to participate in the HealthyU program please open these tutorial videso:

    •  How to Register for Healthy Blue Online and How to Access Healthy Blue Online

    • If you saw your primary care provider to complete your biometric health screening you will need to complete the “physician affidavit” online to verify you went to your physician. You will be prompted to verify the date of your appointment and the name of the physician you met with after you enter your biometric information.

      If you attend one of the Healthwaves screenings, BCBSAZ will be able to verify your attendance.  BCBSAZ will not have access to your results, just that you attended and completed the biometric health screening.
22. How do I earn the additional 7 points to be eligible for the $10.00 per pay period premium credit?
  • Additional points can be earned in a variety of ways, including:  completing on-line programs on the BCBSAZ website, attending wellness classes and events, preventive screenings including completing your biometrics, joining a weight management class like weight watchers, participating a smoking cessation class, taking a CPR class, joining a community recreation league, and participating in the BCBSAZ coaching programs.  Please visit the "HealthyU earning points for level two" link for more detailed information.
23. What is the difference between points and credits – I see both terms used?
  • The words “points” and “credits” are used interchangeably when referring to wellness activities to earn the incentive.  Premium credit refers to the health insurance credit for those who achieve level two.
24. How do I qualify for PRIZES! Get your biometrics and your My BluePrint Health Assessment completed and you will be entered into drawings for prizes!
  • Everyone who attends a Healthwaves biometric screening will be entered into a drawing for smaller prizes on a monthly basis. (for example, $15.00 Sprouts cards, pedometers,  Rec Center day passes, etc.)
  • Everyone who completes the My BluePrint Health Assessment (which includes entering your biometric information from a Healthwaves screening or from a visit with your physician) will be entered into drawings for larger prizes.  (for example, massages, Recreation Center membership, Parking Pass, etc.) 
  • Please note:  Prizes valued at $25.00 or more are required by law to be considered taxable income.

25. Who do I contact if I can’t access the My BluePrint Health Assessment online or if I have questions about the website?
  • Contact the BCBSAZ  E-Solutions Center:  800-650-5656/602-844-4844 
26. Are my results confidential? Who will see them?
  • The information you put into the My BluePrint Health Assessment is not seen by BCBSAZ or by NAU. The web site is managed by a third party – Alere – and they keep information separate from BCBSAZ and NAU.  Alere provides BCBSAZ with aggregate data (unidentifiable, grouped data) so your individual results would not be identifiable.
  • Alere Health Coaches may see risk information only for the purpose of providing health coaching if a medical condition presents itself – see question 27 below.
27. What happens if I indicate I have a medical condition of some sort when I fill out the My BluePrint Health Assessment?
  • If you respond to the questions in a way that indicates you have, or are at risk for a condition such as heart disease, diabetes, etc., you will be contacted by a medical professional to see if you would like to participate in one-on-one health coaching programs. The Health Coaching programs are designed to assist you in managing a condition you already have, or to work toward preventing a condition you may be at risk for.  This is an opportunity you can opt out of by responding to the call and letting the caller know you are not interested.  If you choose to participate, you will be assigned a coach who will call, help you set goals, and help you meet your determined goals.  If you decide to participate BCBSAZ will have a record that you are participating in a coaching program, but will not be able to identify which module.
28. Is there a possibility that I could be contacted to participate in a Disease Management Program based on my My BluePrint Assessment results?
  • If you respond to certain questions on the My BluePrint Asessment indicating you have any of the conditions listed below, you may be identified for a Disease Management Program and enrolled.
  • Most often members are identified based on medical and pharmacy claims already.  However, in some cases, such as a new diagnosis or limited claims for the identified condition, you may not yet be enrolled.  In that case, the My BluePrint Health Assessment may be our first opportunity to become engaged in Disease Management.
  • If it is, you will receive a welcome packet that describes the program and those identified as high risk may get an outreach call. If you would like to know more about the disease management program please click on “more about the BCBSAZ disease management program” noted below.
  • Asthma
  • Coronary artery disease
  • Chronic heart failure
  • Diabetes
  • Chronic obstructive pulmonary disease 
29. What if I decide to participate in one of the online Healthy Living Programs on the HealthyBlue page – will BCBSAZ or NAU know?
  • BCBSAZ receives reports on the Healthy Living Program participation but will not share individual enrollment information with NAU.  NAU will not be aware of the programs you participate in on the HealthyBlue page.

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